People Ops

Freed•San Francisco, CA

12h•$100,000 - $160,000•Hybrid

About The Position

The People Operations role at Freed focuses on running and continuously improving the People engine of the company. This is a high-execution, high-ownership position responsible for a wide range of functions including onboarding, offboarding, recruiting coordination, office management, People systems, and ensuring a positive day-to-day employee experience. The goal is to ensure every employee has a seamless experience from their first day onwards, while building the operational foundation necessary for the company to scale efficiently. The ideal candidate is highly organized, detail-oriented, and operates with urgency and a strong sense of ownership.

Requirements

Ability to effectively prioritize tasks while remaining adaptable and flexible in a constantly evolving environment.
A proactive approach to identifying opportunities for automation and process improvement.
Excellent communication skills, both written and verbal, across various channels and with diverse groups.
4+ years of experience in a fast-paced, people-facing role, preferably within a high-growth or startup environment.

Nice To Haves

Experience in high-growth startup environments.
Familiarity with tools such as Ashby, Notion, Gusto, or similar.
Experience supporting recruiting coordination or candidate experience.
Exposure to People analytics or reporting.

Responsibilities

Own onboarding and pre-boarding end-to-end, ensuring all logistics, systems, and manager plans are in place, tracking key milestones (Day 1, Week 1, 30/90-day), and proactively identifying risks.
Manage recruiting coordination with a high standard, including scheduling interviews, ensuring a positive candidate experience, and collaborating with the Head of People and hiring managers for speed, organization, and clear communication.
Execute offboarding processes efficiently by managing separation workflows, documentation, and coordinating with IT, Finance, and managers.
Operate and enhance People systems by maintaining data accuracy in tools like Gusto and Windmill, supporting payroll and benefits administration, and identifying opportunities for workflow streamlining.
Manage the San Francisco office and overall employee experience, including overseeing office operations, vendors, events, and ensuring a high-quality experience for both in-office and remote employees.
Support People analytics and reporting by maintaining dashboards (headcount, attrition, onboarding progress), tracking operational metrics, and contributing to monthly People recaps.
Lead the end-to-end planning of team and company off-sites and create meaningful employee experiences through recognition programs, celebrating key milestones, and implementing surprise and delight initiatives.