People Operations Specialist- Preboarding

Advocate Health•Milwaukee, WI

2d•$31 - $46•Remote

About The Position

The People Operations Specialist supports preboarding and employee life cycle services across the organization. The role provides accurate, professional, empathetic, and solution-oriented support while interpreting and applying HR policies, procedures, and workflows. It works with HR Business Partners, Centers of Excellence, Payroll, teammates, and vendors to resolve cases and deliver seamless service in compliance with employment laws and audit principles. The specialist monitors case queues, prioritizes a high volume of work, and follows open matters through resolution. The role also contributes to process improvement, knowledge management, cross-training, and continuous improvement of HR Operations, the HR Service Center, HR Leave, and Compliance. This is a remote-work position; location may vary according to Advocate Health policy requirements. Typical hours are Monday through Friday between 7:30 a.m. and 5:00 p.m., as needed.

Requirements

Bachelor’s degree in business, Human Resources, Compliance, or a technology-related field, or equivalent experience.
Typically, 2 years of experience in human resources or 6 years in customer service.
Ability to communicate effectively by phone and in writing with all organizational levels, demonstrating integrity, ethics, and customer service.
Attentive listening skills and ability to ask probing questions to support problem solving and issue escalation.
Ability to work effectively in high-pressure situations requiring sound decisions and handling confidential or sensitive matters.
Strong sense of urgency in meeting commitments and completing assignments.
Knowledge and understanding of relevant HR areas, including payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
Critical thinking and multitasking skills in a high-volume environment.
Ability to consistently provide high-quality customer service professionally.
Strong decision-making, critical-thinking, communication, presentation, and interpersonal skills, with the ability to build trusting relationships, influence leaders, and develop solutions.
Self-directed, self-motivated, flexible, and able to take initiative and manage competing priorities and deadlines.
Strong computer skills, including Microsoft Office, human capital management systems, case management tools, and knowledge management tools.
Ability to travel; the position involves exposure to road, weather, and travel hazards.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Identify process improvement opportunities and contribute to knowledge management, including SOP updates, case documentation, and training content.
Participate in cross-training across multiple content areas to support business continuity and team agility.
Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
Provide professional, empathetic, and solution-oriented support to deliver a high-quality teammate experience.
Partner with HR Business Partners, Centers of Excellence, Payroll, and other internal teams to ensure seamless end-to-end service delivery.
Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
Maintain knowledge of federal and state employment laws and regulations and apply it to Advocate initiatives and practices to minimize risk.
Liaise among teammates, HR teams, and vendors to resolve escalated issues, track resolution status, and maintain positive service experiences.
Review and improve HR Operations, HR Service Center, HR Leave, and Compliance strategies using emerging technologies, innovative solutions, business feedback, and teammate experience.
Ensure continuity and successful delivery of employee life cycle services in compliance with labor laws and audit principles.
Resolve issues efficiently and accurately, balancing policy compliance with teammate care.
Prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery metrics.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible spending accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Competitive compensation, with potential premium and incentive pay for eligible positions
Opportunity for annual performance-based increases
Career development programs