People Operations Specialist

Oula•New York, NY

7d•Hybrid

About The Position

Oula is hiring a People Operations Specialist to join its growing People & Culture team. The role keeps people processes running smoothly from signed offer through a new hire’s first months, and owns clinician credentialing from day one. Credentialing involves verifying and approving healthcare providers’ licenses, backgrounds, and qualifications so they are authorized to care for patients in Oula clinics and at hospital partners. The position is full-time and hybrid, based in Brooklyn, NY. The specialist coordinates onboarding, supports payroll and benefits administration, maintains employee records, responds to employee questions, and helps document and improve processes and support HR systems projects. The role also leads employee recognition and engagement initiatives. For clinician credentialing, the specialist guides providers through document collection and partner verifications, tracks credentialing status and potential start-date risks, follows up with providers and partners, coordinates payer enrollment handoffs, and tracks ongoing provider requirements. Oula provides maternity care and related services through six clinics across three states, with further expansion planned for 2027 and beyond. Its stated values are Excellence, Candor, Humanity, Ownership, Evidence, and Service. Oula offers a competitive total rewards package that includes base salary and comprehensive benefits. Compensation depends on experience, skill level, location, and qualifications.

Requirements

At least 2 years of experience in People Operations, HR coordination, or onboarding.
Working knowledge of payroll, I-9 and E-Verify, and benefits administration.
Experience coordinating HR processes such as onboarding, payroll, benefits, leave administration, or employee lifecycle support.
Strong written and verbal communication skills and the ability to communicate professionally and effectively with employees at all levels.
Ability to manage multiple priorities while maintaining accuracy, confidentiality, and follow-through.
Strong judgment, discretion, and ability to handle sensitive and confidential information.
Comfort working in a fast-paced, evolving startup environment.
Bachelor’s degree or equivalent experience.
Adaptability as priorities, sites, and requirements change, and ability to work through formal channels and informal relationships.
Exceptional organization and ability to track multiple people, deadlines, and details.
A strong sense of urgency and follow-through.
Ability to put new team members and clinicians at ease as they manage paperwork and deadlines.
Ability to stay steady when urgent requests arise amid a full workload.
Comfort figuring things out while processes are still being built.
Ability to break complex requirements into clear next steps for others.
Careful handling of confidential information and direct, honest communication, including when something slips.
Willingness to seek feedback and put it into practice quickly.

Nice To Haves

Experience in a healthcare or startup environment.
Exposure to clinician credentialing, privileging, or provider enrollment.
Comfort with Asana or similar project tracking tools.

Responsibilities

Coordinate the new-hire experience from signed offer through the first 90 days, including onboarding, I-9 and E-Verify, system access, and welcome communications.
Support payroll processing, including new-hire setup, employee changes, and time and attendance questions.
Maintain accurate employee records in the PEO or HRIS and keep onboarding trackers current in Asana.
Support benefits and leave administration, including enrollments, state paid leave filings, and carrier coordination.
Serve as a first point of contact for employee questions about benefits, leave, and policies, escalating when needed.
Document and improve repeatable processes as the company grows, including supporting HR systems projects.
Support ongoing compliance with federal, state, and local employment requirements through accurate documentation and process execution.
Lead team recognition messaging, including celebrations of birthdays and heritage months.
Spearhead internal engagement programs, team appreciation efforts, and company-wide gatherings.
Lead clinician credentialing and privileging with health system partners as part of onboarding, guiding providers through document collection and partner verifications to support timely start dates.
Maintain a live pipeline showing each provider’s credentialing status, outstanding items, and potential start-date risks.
Follow up daily with providers, medical staff offices, and internal partners to keep credentialing processes moving.
Partner with Revenue Cycle on payer enrollment and provide Clinical Operations Managers with clear handoffs about when new providers can begin seeing patients.
Track reappointments, license renewals, and other ongoing requirements for existing providers.