People Operations Specialist

Oula•Brooklyn, NY

6d•Hybrid

About The Position

Oula is hiring a People Operations Specialist to join its growing People & Culture team. The role coordinates people processes from signed offer through a new hire’s first 90 days, while also owning clinician credentialing and privileging with health system partners. Credentialing is a core responsibility from day one and includes verifying provider licenses, backgrounds, and qualifications so clinicians are authorized to work in Oula clinics and at hospital partners. The position supports payroll, employee records, benefits and leave administration, employment compliance, HR systems and process improvement, employee communications, recognition, and engagement programs. It also manages the clinician credentialing pipeline, coordinates document collection and partner verifications, tracks ongoing provider requirements, and collaborates with Revenue Cycle and Clinical Operations to support timely provider start dates. This is a full-time, exempt, hybrid role based in Brooklyn, New York. The stated salary range is $68,300–$72,000 USD. Oula offers a competitive total rewards package that includes base salary and comprehensive benefits; compensation is determined by factors including experience, skill level, location, and qualifications.

Requirements

At least 2 years of experience in People Operations, HR coordination, or onboarding.
Working knowledge of payroll, I-9 and E-Verify, and benefits administration.
Experience coordinating HR processes such as onboarding, payroll, benefits, leave administration, or employee lifecycle support.
Strong written and verbal communication skills and the ability to communicate professionally and effectively with employees at all organizational levels.
Ability to manage multiple priorities while maintaining accuracy, confidentiality, and follow-through.
Strong judgment, discretion, and ability to handle sensitive and confidential information.
Comfort working in a fast-paced, evolving startup environment.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in healthcare or a startup environment.
Exposure to clinician credentialing, privileging, or provider enrollment.
Comfort with Asana or similar project tracking tools.

Responsibilities

Coordinate the new hire experience from signed offer through the first 90 days, including onboarding, I-9 and E-Verify, system access, and welcome communications.
Support payroll processing, including new hire setup, employee changes, and time and attendance questions.
Maintain accurate employee records in the PEO or HRIS and keep onboarding trackers current in Asana.
Support benefits and leave administration, including enrollments, state paid leave filings, and carrier coordination.
Serve as a first point of contact for employee questions about benefits, leave, and policies, escalating when needed.
Document and improve repeatable processes as the company grows, including supporting HR systems projects.
Support compliance with federal, state, and local employment requirements through accurate documentation and process execution.
Lead team recognition messaging, including celebrating birthdays and heritage months across the organization.
Spearhead internal engagement programs, team appreciation efforts, and company-wide gatherings.
Lead clinician credentialing and privileging with health system partners as part of the onboarding lifecycle.
Guide providers through document collection and partner verifications to support timely start dates.
Maintain a live credentialing pipeline showing provider status, outstanding items, and risks to start dates.
Follow up daily with providers, medical staff offices, and internal partners to keep credentialing on track.
Partner with Revenue Cycle on payer enrollment and provide Clinical Operations Managers with clear handoffs about when new providers can begin seeing patients.
Track reappointments, license renewals, and other ongoing requirements for existing providers.