HR Services Preboarding Specialist

Avis Budget Group • Tulsa, OK

9d • Onsite

About The Position

The Bilingual Preboarding Specialist helps create a smooth, welcoming onboarding experience for new hires. As an early point of contact, the specialist explains onboarding steps, answers questions, helps employees access key systems, and supports readiness before their first day. The role involves using HR systems, delivering high-quality service, working independently and collaboratively, and supporting compliance and HR service excellence. The position is based in an office in Tulsa, Oklahoma. Spanish is preferred.

Requirements

• Minimum of a high school diploma.
• At least 1 year of customer service experience, preferably in an HR or support setting.
• Excellent oral and written communication skills.
• Strong problem-solving and customer service skills.
• Exceptional organizational skills for tracking, documenting, and managing multiple cases.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to team success.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Nice To Haves

• Spanish language skills.
• Additional education beyond a high school diploma.
• Workday experience.

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday and ensure compliance with requirements.
• Help new hires access Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested completion timeline.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as appropriate.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Manage multiple onboarding tasks simultaneously and prioritize them according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Contribute to improvements in HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across assigned HR shared service processes.
• Use HR systems and resources, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Optional voluntary benefits, including group legal, identity theft, accident insurance, FSA, and additional life insurance coverages.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care service.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED