People Operations Coordinator

Acoustic • Atlanta, GA

2d • Remote

About The Position

The People Operations Coordinator serves as a point of contact for candidates, new hires, and employees seeking guidance on benefits and processes. Working with Acoustic’s lean, international People team, the role executes and supports HR systems, recruiting, onboarding and offboarding, benefits administration, and performance-cycle operations. The role is remote in the US, with the Atlanta, GA area preferred; the Head of People (Americas) is based in Atlanta, creating opportunities for in-person collaboration as the coordinator grows in the role.

The coordinator maintains employee data and HR technology, supports recruiting logistics, manages employee inquiries, administers benefits, and coordinates lifecycle processes across regions. The role also documents and improves processes, workflows, automations, and templates. It involves collaboration with HR, IT, employees, and managers and requires discretion with sensitive information and adaptability to local rules and norms.

Requirements

• 1–2 years of experience in HR, recruiting coordination, or a similar administrative role.
• Ability to think in systems and build repeatable processes rather than only execute individual tasks.
• Ability to address complex people problems with consideration for employees and Acoustic.
• Clear written communication that enables colleagues in other time zones to act without follow-up.
• Attention to detail, ability to spot patterns in data, and willingness to identify and correct mistakes.
• Interest in testing and iterating on process changes.
• Comfort handling multiple requests and deadlines in a dynamic role.
• Ability to handle sensitive information with discretion and care.
• Comfort working across cultures and adapting processes to local rules and norms.
• Curiosity about AI and interest in using company AI tools to work faster and more accurately.
• Eagerness to grow and learn while managing core HR work and contributing to company-wide projects.

Nice To Haves

• Experience with an HRIS or ATS tool.
• Experience supporting employees in more than one country.
• Experience in SaaS or tech.
• Experience using AI tools to automate or speed up administrative work.

Responsibilities

• Own the HR technology stack (BambooHR, Workable, and CultureAmp), process employee data changes, conduct regular audits, and maintain accurate, compliant data across countries.
• Help improve HR technology workflows and keep up with product features that may make work more efficient.
• Support recruiting by scheduling interviews, updating candidates, sending offer letters, managing background checks, and keeping stakeholders informed about open roles.
• Manage the HR inbox by answering employee questions about benefits and documents and processing employment verifications.
• Administer benefits enrollments, changes, and coverage terminations; support Open Enrollment; and send monthly headcount updates to international benefits carriers.
• Own onboarding and offboarding processes and documentation across regions, including I-9s and E-Verify for US employees.
• Assign compliance training and policy acknowledgments to new hires, track completion, and maintain signed onboarding checklists.
• Coordinate among HR, IT, employees, and managers to provide a seamless employee experience.
• Document processes and create workflows, automations, and templates to improve organization and efficiency.
• Contribute to core HR work and company-wide projects.

Benefits

• Medical, dental, and vision coverage.
• Company-sponsored short-term disability, long-term disability, and life insurance.
• 401(k) program with company match.
• Flexible PTO.
• Parental leave: 16 weeks for birthing parents and 12 weeks for non-birthing parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed