People Operations Coordinator

Scandit•Boston, MA

5d•Hybrid

About The Position

The People Operations Coordinator is a broad, hands-on role at the heart of Scandit’s People Team and the first point of contact for colleagues in Boston and across the Americas. The role operates with day-to-day autonomy in the US while the line manager and wider People Team are based in Europe. Work is divided approximately 50% across People Operations, 25% employee relations and advisory, and 25% Workplace Experience. Responsibilities include handling employee queries and maintaining people records and HR documentation; supporting payroll, compliance, onboarding, and the employee lifecycle; providing first-line employee-relations support and coaching managers on routine people matters; and keeping the Boston office running smoothly while coordinating events and managing workplace vendors. The position is hybrid, with work from the Boston office two to three days per week and remote work on other days.

Requirements

Experience in a People or HR operations, coordination, or advisory role, including first-line employee relations and working knowledge of US federal and Massachusetts employment law.
Experience working in an international HR team with a manager and/or colleagues based outside the US.
Hands-on Workday experience, including entering data, maintaining records, and pulling reliable reports.
Experience using a ticketing system to log, track, and resolve employee queries.
Comfort working independently and making sound day-to-day decisions while the manager and People Team are based in Europe.
Strong organization and attention to detail, with the ability to manage competing priorities.
Strong listening and communication skills; calm under pressure and trusted with confidential matters.
Hands-on, proactive, and flexible approach.
Proficiency in business English and comfort using Slack, Zoom, and Google Workspace.

Nice To Haves

Spanish or Portuguese language skills.
Experience in a fast-growing technology or SaaS business.
Exposure to other US states, Canada, or Latin America.

Responsibilities

Serve as the first point of contact for employee queries, resolving them through a ticketing system or directing employees to relevant information; use AI tools for routine drafting and tracking while protecting confidentiality.
Maintain accurate employee records in Workday, provide timely data to Payroll, and meet federal, state, and legal compliance requirements.
Maintain HR documentation, including offer letters, agreements, and employment verifications; administer employee changes, leave, and departures.
Coordinate onboarding and run Day 1 Orientation for Boston starters.
Track People budgets, support vendor setup and invoices, and partner with the People Team on projects and process improvements.
Triage employee-relations matters involving leave, performance concerns, accommodation requests, and complaints, handling straightforward cases end to end.
Maintain the employee-relations case log and audit-ready documentation, including invitation and outcome letters, separation paperwork, and meeting minutes.
Coach line managers on everyday people conversations and escalate complex, high-risk, or multi-jurisdiction cases to the People Partner.
Apply US federal and Massachusetts employment law and Scandit policy consistently and fairly.
Flag recurring employee-relations themes to the People Partner and help draft and update policies and the handbook.
Maintain the Boston office, including supplies, kitchen stock, shared spaces, and equipment, in line with health and safety standards.
Coordinate in-person, virtual, and hybrid events, including team meetings, workshops, hackathons, and all-company celebrations.
Manage event logistics and attendee communications, including rooms, catering, A/V, travel, accessibility, invitations, and follow-up.
Build relationships with building management and vendors, and manage vendor lists, contracts, and invoices.
Oversee swag and inventory, and support the Global Team Outing and other Workplace Experience projects.