People Operations Analyst

Lightmatter • Boston, MA

1d • Hybrid

About The Position

Lightmatter is seeking a Total Rewards and People Operations professional to support the scaling of people infrastructure during a period of rapid global growth. This role ensures core People Operations and Total Rewards processes operate smoothly, remain compliant, and scale with the business. The analyst will bring strong execution capability, operate autonomously, and use data and process to support a high-quality employee experience.

The role owns onboarding and offboarding workflows in Workday; administers contractor lifecycle, leave of absence, and benefits processes; and serves as a Tier 1 contact for employee questions. It also oversees data audits, maintains people analytics reporting, and applies AI tools to automate routine work, improve self-service, and accelerate reporting and analysis while protecting confidential employee data.

The analyst partners closely with Talent Acquisition, Finance, IT, and Payroll, and identifies process improvements as the company grows. Strong judgment, discretion, attention to detail, accountability, and a service-oriented mindset are essential.

Requirements

• At least 5 years of experience in People Operations or Total Rewards support in a high-growth, high-tech environment.
• Hands-on experience with Workday.
• Experience handling sensitive information and producing accurate analysis in Excel or similar tools.
• Demonstrated experience using AI tools to improve HR processes, increase efficiency, and solve problems creatively.
• Experience supporting onboarding, offboarding, leave of absence, and benefits processes, and providing first-line support for employee inquiries.
• Ability to stay organized, work practically, and manage multiple priorities.
• Demonstrated ownership and accountability, proactively driving tasks to completion and ensuring alignment across stakeholders.
• Ability to maintain high execution velocity, translate priorities into actionable deliverables, and ensure consistent progress across projects.
• Strong attention to detail and commitment to accurate, reliable work.
• Ability to adapt in a fast-paced environment as priorities evolve.
• Ability to earn trust through consistency, responsiveness, and careful handling of sensitive employee information.
• Practical, people-focused approach that keeps work moving forward.
• Collaborative, service-oriented approach, with clear communication and ability to work across teams and functions.
• Capacity to comply with federally mandated U.S. export control requirements.

Nice To Haves

• Bachelor’s degree.
• Compensation experience, such as benchmarking, survey participation, or salary structure maintenance.
• Vendor management experience.

Responsibilities

• Own the end-to-end new hire onboarding process in Workday, including pre-boarding, background checks, I-9 and compliance documentation, equipment and systems coordination, and day-one readiness.
• Manage offboarding, including Workday terminations, final pay and benefits coordination, exit documentation, and access and equipment return in partnership with IT, Payroll, and managers.
• Administer the contractor lifecycle, including onboarding, record maintenance, engagement changes and extensions, and offboarding, while maintaining compliant worker classification and documentation.
• Administer medical, parental, and personal leaves, including eligibility review, employee and manager communication, coordination with carriers and vendors, tracking, and return-to-work in compliance with federal and state requirements.
• Serve as the first point of contact (Tier 1) for employee inquiries about HR policies, Workday, leave, and general People Operations questions; resolve requests directly and escalate complex or sensitive matters as appropriate.
• Oversee recurring Workday employee and contractor data audits; investigate and correct discrepancies, document findings, and recommend process improvements.
• Support benefits administration, including enrollment and qualifying life events, employee questions, vendor and carrier coordination, and accurate, reconciled benefits data in Workday.
• Build and maintain reporting on headcount, hiring activity, attrition, and workforce trends to support hiring and workforce decisions in partnership with Talent Acquisition.
• Use AI tools to automate routine People Operations work, streamline workflows, improve employee self-service, and accelerate reporting and analysis while applying sound judgment and protecting employee data confidentiality.
• Partner with Talent Acquisition, Finance, IT, and Payroll and help identify process improvements as the company grows.

Benefits

• Comprehensive health care plan, including medical, dental, and vision.
• Retirement savings matching program.
• Life insurance, including basic, voluntary, and AD&D coverage.
• Generous time off, including vacation, sick time, and public holidays.
• Paid family leave.
• Short-term and long-term disability.
• Training and development.
• Commuter benefits.
• Flexible, hybrid workplace model.
• Equity grants for applicable full-time employees.
• New hire equity grant and annual performance-based equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed