Analyst People

Rio Tinto • Bessemer City, NC

2d • Onsite

About The Position

The Analyst People helps deliver accurate, timely and customer-focused employee lifecycle administration and workforce transactions. The role contributes to efficient and compliant service delivery in a high-volume operational environment, working with People teams and operational stakeholders in a collaborative Global Services environment. Based in Bessemer City, the position offers broad experience across People Operations, workforce transactions, case management and service improvement.

The role supports employee lifecycle activities such as onboarding and job changes, maintains employee records and system updates, and manages employee and manager enquiries through case systems, service portals and other support channels. It also contributes to compliance, governance, process documentation, reporting and continuous improvement.

Requirements

• Commitment to the safety of yourself and your team.
• Experience in HR operations, shared services, customer service or transactional operations within a service-focused environment.
• Working knowledge of employee lifecycle processes, workforce administration or operational service delivery practices.
• Ability to complete transactions accurately, follow standard procedures and manage multiple priorities while meeting service standards.
• Experience using HR systems, workflow tools, ticketing systems or case management platforms.
• Ability to communicate clearly with employees, managers and stakeholders while handling service requests and sensitive information appropriately.
• Curious and proactive approach, with strong time management, problem-solving skills and a continuous improvement mindset.

Nice To Haves

• Experience using Workday or a comparable human resources information system.
• Exposure to compliance controls, data privacy requirements, audit activities or operational governance.
• Experience maintaining knowledge articles, process documentation, reporting or service performance data.
• Tertiary studies in human resources or awareness of local employment legislation.

Responsibilities

• Deliver employee lifecycle administration, including onboarding, job changes and related workforce transactions, accurately and within agreed service standards.
• Complete workforce transactions in line with service levels, operational procedures and compliance requirements.
• Maintain accurate employee records, documentation and system updates in Workday and other relevant HR service platforms.
• Manage employee and manager enquiries through case systems, service portals and operational support channels, ensuring requests progress without unnecessary delay.
• Resolve or escalate enquiries, operational risks, system errors and unresolved issues to maintain service continuity across geographies and time zones.
• Apply policies, process controls, audit requirements, data privacy standards and operational governance expectations consistently.
• Maintain knowledge articles, process documentation and standard operating procedures, and contribute ideas to improve consistency, quality and service delivery.
• Provide accurate reporting and service visibility through data entry, record management, case tracking and transaction monitoring.

Benefits

• Competitive base salary reflective of skills and experience, with an annual incentive bonus.
• Family-friendly health programs including medical, prescription drug, dental, vision and life insurance coverage, as well as voluntary benefits.
• Retirement plan including up to 6% defined company contribution and a 401(k) matching program.
• Share ownership plan.
• Paid time off, paid holidays and paid bereavement leave.
• Parental leave policy.
• Leisure discount programs.
• Virgin Pulse wellbeing incentives.
• Employee Assistance Program offering confidential counselling or expert guidance for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed