People Operations Analyst II

MISO • Carmel, IN

1d • Onsite

About The Position

The People Operations Analyst II provides administrative and operational support across employee relations, employee separations, People Strategy projects, and recurring HR processes. The role supports the Employee Relations Advisor throughout the case lifecycle by maintaining documentation and records, tracking milestones, coordinating meetings and requests, preparing standard correspondence and reports, and contributing to metrics reporting. It also coordinates the administrative separation workflow for voluntary and involuntary departures, including documentation, notifications, system updates, offboarding activities, and tracking completion of required steps. The analyst supports workforce data collection and reporting, HR meetings and project tracking, organizational changes, employee lifecycle activities, and the maintenance of HR templates, SOPs, and shared resources. The role responds to routine HR inquiries, triages complex questions, and contributes to process improvements and effective HR service delivery. Appropriate level will be determined based upon experience and knowledge.

MISO manages the electricity grid and energy market in the Central U.S., using research and technology to help ensure reliable power for 45 million Americans.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Minimum 2 years of HR administration, HR Operations, Employee Relations support, or similar experience.
• Foundational understanding of HR practices and employee lifecycle processes.
• Strong attention to detail, organizational skills, and communication skills.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to maintain confidentiality and manage sensitive information appropriately.

Responsibilities

• Support the Employee Relations Advisor throughout the case lifecycle with administrative coordination.
• Maintain accurate case documentation, records, and system updates.
• Track case milestones and follow-up activities to support timely resolution.
• Coordinate meetings, documentation requests, and related administrative tasks.
• Produce standard correspondence and reports using established templates.
• Contribute to Employee Relations metrics reporting, including case volume, trends, and resolution timelines.
• Maintain confidentiality and escalate sensitive matters appropriately.
• Coordinate the end-to-end administrative separation workflow for voluntary and involuntary departures.
• Maintain separation checklists, documentation, and workflow tracking.
• Facilitate notifications, system updates, offboarding activities, and stakeholder communication.
• Track completion of access removal, equipment return, and other required steps.
• Draft standard separation documentation in alignment with policy.
• Identify process gaps, compliance risks, and opportunities for improvement.
• Support reporting on exit trends and operational effectiveness.
• Provide administrative support for People Strategy projects and recurring HR processes.
• Assist with workforce data collection, validation, and reporting.
• Coordinate HR meetings, action items, project trackers, and documentation.
• Support organizational changes and employee lifecycle activities.
• Maintain HR templates, SOPs, and shared resources.
• Respond to routine HR inquiries and triage complex questions.
• Participate in process improvement initiatives to elevate HR service delivery.

Benefits

• Comprehensive benefits package, including 401(k), vacation, and sick and safe time, available on the first day of employment.
• Eligible for an annual bonus if individual performance and company objectives are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level