Senior People Operations Analyst

Mercer Advisors

3d • $85,000 - $95,000

About The Position

The Senior People Operations Analyst is the technical subject matter expert and strategic owner of Mercer Advisors’ HR systems. The role is accountable for system administration, configuration, integrations, reporting, data governance, and continuous optimization, partnering with the People Team, IT, Finance, Compliance, BI, and business leaders to deliver reliable HR technology and actionable workforce insights.

The analyst leads HR system implementations, enhancements, upgrades, release management, audits, and integration troubleshooting, with particular emphasis on UKG. The role owns People Team reporting and analytics, maintains data definitions and governance practices, and turns workforce data into insights and recommendations for leadership. It also improves HR and Payroll processes, supports compliance and audits, manages concurrent projects and change adoption, and mentors People Team colleagues on systems, reporting, and data standards.

Requirements

• 4 to 6 years of progressive HRIS or People Operations experience, including advanced report writing and analytics.
• Demonstrated experience with UKG.
• Advanced proficiency with Microsoft Excel.
• Bachelor’s degree preferred; equivalent professional experience may substitute for a degree.
• Ability to manage multiple concurrent projects and balance strategic initiatives with day-to-day operational responsibilities.
• Strong analytical, project management, cross-functional coordination, and communication skills.
• Ability to build relationships and deliver responsive, professional service to employees and internal partners.
• Commitment to ethical practice, data privacy, and compliance.

Nice To Haves

• UKG Pro experience.
• Cognos BI experience.
• Project management and cross-functional coordination experience.

Responsibilities

• Own HRIS enhancements, configurations, upgrades, security roles, and integrations across the HR technology stack and connected enterprise systems.
• Optimize HR technology modules, including performance management, talent acquisition, compensation planning, and learning.
• Conduct system audits and maintain documentation for configurations, integrations, controls, and processes.
• Manage HRIS release processes, including reviewing vendor releases, assessing impact, configuring and testing changes, coordinating user acceptance testing and deployment, and supporting adoption and issue resolution.
• Lead and support implementation, stabilization, and optimization of HR systems in partnership with the People Team, IT, and vendors.
• Troubleshoot system integrations, file feeds, and vendor data exchanges; collaborate with IT on security standards, access controls, and segregation of duties.
• Serve as the day-to-day contact for HR technology vendors, handling escalations, service issues, and renewal input.
• Own People Team reporting and analytics, including standard, ad hoc, executive, and regulatory reporting.
• Design, build, and maintain dashboards and reports for the People Team, leadership, and cross-functional business needs.
• Establish and enforce People data definitions, governance standards, and usage guidelines across systems.
• Maintain a centralized report inventory and tracker, and coordinate recurring reporting calendars with department leaders.
• Implement intake, tracking, prioritization, and service-level agreements for reporting requests.
• Translate People data into insights and recommendations for senior leaders and Board-level reporting as needed.
• Streamline and improve HR workflows and user experience, redesign processes to match business requirements, and identify opportunities to automate HR and Payroll work.
• Partner with Finance, Accounting, Compliance, Marketing, BI, and IT to deliver reporting, analytics, and data needs.
• Lead preparation and submission of federal EEO-1, applicable state EEO reports (including California), and other required equal employment opportunity reports.
• Support internal and external audits involving HR systems, payroll, benefits, data privacy, and controls; document year-over-year trends and variances and support employee classification reviews.
• Identify system-related risks and recommend mitigation strategies.
• Manage concurrent projects, assess the impact of HR technology changes, and develop training materials, job aids, and communications.
• Measure HR system adoption, usage, and effectiveness and recommend improvements.
• Mentor and coach People Team members on system use, reporting practices, and data standards.

Benefits

• Company-paid basic life and AD&D insurance.
• Company-paid short-term and long-term disability insurance.
• Supplemental life and AD&D, short-term disability, accident, critical illness, and hospital indemnity insurance.
• Medical plans, including Cigna options and Kaiser plans in California.
• Health Savings Account with company contributions for employees enrolled in an eligible high-deductible health plan.
• Two comprehensive dental plans.
• Vision insurance.
• Dependent Care Savings Account.
• 14 company-paid holidays, including a full week off at Thanksgiving.
• Paid time off for vacation and sick days.
• Employee Assistance Plan.
• Family Medical Leave.
• Paid parental leave of 8 weeks.
• Maternity benefits, including company-paid short-term disability and parental leave.
• Adoption assistance reimbursement program.
• Company-paid concierge services for caregiving and other needs.
• 401(k) retirement plan with Traditional and Roth options, per-pay-period match, and an after-tax option.
• Pet insurance.
• Personalized financial planning and guidance from Mercer Advisors professionals at preferred employee pricing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior