People Operations Analyst

ID.me • Mountain View, CA

9h • Onsite

About The Position

Are you ready to stop doing traditional, manual HR administration and start building the future of People Operations? At ID.me, we are completely reimagining how HR functions. We aren't just maintaining the status quo; we are aggressively automating routine tasks, deploying AI agents, and building a "zero-touch" operations center. We are looking for a People Operations Analyst who is part HR Generalist, part process-engineer, and entirely obsessed with the employee experience. You won't just be managing a queue of tickets. You will be actively participating in our transformation, documenting workflows, training our AI chatbots, and building self-service tools. As our AI capabilities mature and handle our Tier 0 and Tier 1 volume, your role will focus on solving complex escalations and driving critical programmatic work across the entire employee lifecycle, compliance, people analytics, and learning & development. If you want to help take a high-growth company to IPO readiness by replacing manual bottlenecks with self-driving solutions, this is the role for you.

Requirements

• 1-3 years of experience in HR Operations, HR Generalist, or HR Shared Services roles, ideally within a scaling tech environment.
• Hands-on experience with modern HR tech stacks.
• You hate doing the same manual task twice. You think in workflows, logic, and scalability, and you are excited to leverage AI tools (like Claude or Glean) to optimize your own day-to-day work.
• Highly organized and capable of managing deliverables against team OKRs, ensuring deadlines are met without dropping the ball on daily operations.
• Can clearly and compassionately communicate with everyone from a confused new hire to external legal counsel, translating complex HR jargon into simple, actionable steps.

Nice To Haves

• Experience with UKG, Jira Service Management, Enboarder, and LMS platforms is a strong plus.

Responsibilities

• Build and refine the Knowledge Base (KB) articles and documentation that power our internal AI chatbots, with the goal of maximizing the deflection of routine Tier 0 and Tier 1 inquiries.
• Audit and automate critical HR lifecycle transactions, supporting the transition from manual processing to manager self-service and automated workflows across the entire employee journey.
• Support the deployment and maintenance of People Analytics reporting, ensuring that critical workforce data flows seamlessly and accurately to inform leadership decisions.
• Serve as the primary escalation point for complex, sensitive, or edge-case employee inquiries in our HR ticketing portal that require a personalized, human touch.
• Analyze escalated tickets to identify root causes and partner with the team to build permanent, automated fixes or self-service workflows to proactively address underlying issues.
• Serve as the primary steward of the employee experience from day one onward, supporting managers through key lifecycle events, managing end-to-end offboarding logistics, and providing operational support for our immigration and visa programs.
• Serve as the operational coordinator for the People Team's PMO (Project Management Office), helping to keep the team accountable and on track with departmental OKRs and ensuring strategic initiatives are measured and delivered on time.
• Manage compliance administration to ensure IPO readiness, including running EEO-1 reporting, automating workers' compensation claim intake, maintaining I-9/E-Verify compliance, and supporting SOX control documentation.
• Act as the operational backbone for ID.me University (Absorb LMS), ensuring 100% enrollment and completion of mandatory compliance and anti-harassment training, building compliance dashboards, and troubleshooting LMS workflows.

Benefits

• Comprehensive medical, dental, vision
• Health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed