People Operations Asst Analyst

PepsiCo•Las Vegas, NV

20h•Hybrid

About The Position

The People Operations Assist Analyst will be a part of the North America (NA) Employee Relations Operations. The role will be responsible for supporting NA E2E Employee Investigations (Speak Up, Employee Concerns, and Appeals). The role will evolve over time to support People Business Partners (PBP) Operational Transactional work as part of NA’s Employee Relations needs. The ideal candidate can learn new processes quickly, think strategically, have superior verbal and written communication skills, have an investigative/curious mind, and maintain high levels of confidentiality and customer service. This role is a Hybrid role, requiring 3 days in office (nearest location to you), home workspace is also required with ability to engage in private discussions without distraction.

Requirements

Bachelor’s Degree required (Business, Communication, HR)
Minimum 3-4 years work experience in Human Resources, Employee Relations, or Investigations
Previous exposure to employee relations matters including investigations, discipline, and taking statements/transcribing information.
Experience in practicing PBP in a manufacturing, distribution, or sales environment
Experience in a union environment
Understanding of and experience with PepsiCo policies and ethics

Nice To Haves

Master's Degree preferred

Responsibilities

Organize and disseminate cases in an efficient and timely manner.
Interact with employees (both frontline and leaders) via phone, e-mail, and Teams in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations.
Gather, summarize, and report on Speak Up related cases both verbally and through formal written communications.
Follow documented protocols and processes to deliver world class customer service and first call resolution.
Ability to perform on-call duties for weekends/evenings as needed.
Ability to understand and follow information security protocols and handle sensitive data.
Able to multi-task and consistently works against the right priorities.
Ensuring a high level of customer service and operational excellence so that transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
Acting as an escalation point of contact for employees and managers for all administrative queries and provision of administration support.
Maintaining PBP Systems to ensure 100% data integrity and confidentiality of all employee records.
Strong proficiency in data entry and Microsoft Office (Outlook, Excel, Teams, etc.)
Ability to construct an objective narrative through an investigation to appropriately move investigations along with input from key stakeholders.
Ability to communicate effectively and professionally with all levels of the organization.
Work under hard deadlines to deliver excellence to function and business.
Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision.
Ad hoc duties as assigned.