People & Operations Service Analyst

Infotree Global Solutions • Capon Bridge, WV

2h

About The Position

P&O Operations Specialist (Shared Services)
Are you a detail-oriented professional with a passion for People & Organization (P&O)? Do you thrive in a collaborative environment where your work directly impacts the Associate experience? We are looking for a P&O Operations Specialist to join our centralized Shared Services team.
In this role, you will be the backbone of P&O delivery, ensuring that the client’s plans, procedures, and talent management programs are executed with precision and care.
The Role
As a member of the P&O Operations team, you will handle a variety of essential human resources tasks within a centralized hub. You will work within established procedures to support the client’s multiple segments and regions, ensuring Associates receive consistent and accurate support.

Requirements

• Working knowledge of Customer Service/ Service Center/HR functions developed through formal training or previous professional experience.
• The ability to work effectively within established procedures while maintaining a high standard of quality.
• Skills in identifying problems and relevant issues, using standard procedures to find resolutions.
• Comfortable working with a moderate degree of supervision and contributing to a centralized team that supports the client’s diverse global regions.

Responsibilities

• Serve as a primary point of contact for Associate queries regarding the client’s P&O programs, policies, and procedures.
• Execute P&O-related transactions throughout the Associate lifecycle (acquisition, retention, and transitions) with high accuracy.
• Identify issues in straightforward situations, assess them using standard protocols, and make data-driven decisions based on factual information.
• Support the broader outsourcing and shared services spectrum, managing the client’s engagement processes through to final delivery.
• Assist in P&O communications to ensure all Associates remain informed and engaged with the organizational programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed