People Development Training Specialist

Four Hands•Austin, TX

24d•Hybrid

About The Position

The People Development Training Specialist helps bring learning to life across our Distribution Centers and Art Studio by creating and delivering practical training that helps employees build skills, improve performance, and work safely and consistently. This role partners closely with operational leaders to develop engaging learning experiences, support process standardization, and ensure employees have the knowledge and tools they need to succeed.

Requirements

Bilingual in English and Spanish required, with the ability to effectively communicate and facilitate training across diverse employee populations
Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, or a related field; or equivalent education and experience
5+ years of experience designing, facilitating, and managing training programs in manufacturing, warehouse, distribution, retail, production, or other operational environments
Experience developing and delivering training for frontline employees
Experience creating SOPs, work instructions, process documentation, and training materials
Strong knowledge of adult learning principles, instructional design, and learning technologies
Experience administering and maintaining programs within a Learning Management System (LMS)
Strong facilitation, communication, and relationship-building skills with the ability to influence employees at all levels
Ability to assess training needs, measure effectiveness, and drive continuous improvement using data

Nice To Haves

Experience supporting diverse learning needs and adapting training approaches preferred

Responsibilities

Assess learning and training needs and create goals and objectives for training programs
Curate, develop, and deliver skills-based training programs for frontline and operational employees
Create training materials, facilitator guides, participant resources, job aids, and learning activities
Facilitate engaging instructor-led, virtual, and hands-on training experiences
Create training schedules and track participation, completion, and effectiveness
Develop flexible learning interventions that support a variety of learning styles and employee needs
Partner with leaders to identify operational training needs and performance gaps
Spend time on the floor observing workflows, building relationships, and identifying opportunities to improve employee capability and effectiveness
Facilitate onboarding, cross-training, and job-specific training for frontline employees, including coordinating and improving the first-week onboarding experience to ensure employees have the knowledge, resources, and support needed for success
Partner with subject matter experts to capture institutional knowledge and translate it into learning resources
Support adoption of Standard Operating Procedures (SOPs), work instructions, and process documentation
Support training initiatives related to new systems, equipment, and operational changes
Conduct training audits to ensure training materials and SOPs remain accurate, relevant, and aligned with current business practices
Conduct surveys, interviews, observations, and data analysis to evaluate training effectiveness and identify improvement opportunities
Manage learning content and training records within the Learning Management System (LMS)
Track and report on learning participation, completion, and impact metrics
Keep current on industry trends, learning technologies, and adult learning best practices
Support People Development initiatives and projects
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey