People & Culture Shared Services Administrator

Calgary Drop-In Centre (the DI)•Calgary, AB

21h•Onsite

About The Position

The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued. In this position, you will deliver employee and leader support by tackling inquiries, solving challenges, and guiding stakeholders through payroll, benefits, leaves, disability management, and employee lifecycle processes with accuracy, discretion, and exceptional service. You will also drive accurate semi-monthly payroll processing by coordinating payroll inputs, validating timesheets, managing employee data changes, investigating discrepancies, supporting audits, and providing backup coverage to ensure critical payroll deadlines are consistently met. Furthermore, you will strengthen the delivery of benefits and RSP programs by coordinating plan administration, maintaining accurate records and reconciliations, supporting onboarding and offboarding processes, and ensuring employees and leaders have access to clear, current, and meaningful program information. You will champion a positive and supportive employee experience by navigating leave of absence and disability processes, coordinating case activities, ensuring documentation accuracy, and partnering with stakeholders to achieve successful return-to-work outcomes. You will strengthen data integrity and operational effectiveness by conducting audits and validations, investigating and resolving discrepancies, reconciling records, validating system transactions, and collaborating with People & Culture, Payroll, and Benefits teams to ensure accurate data, reliable reporting, and informed decision-making. You will optimize data integrity across the employee journey by processing key lifecycle transactions, maintaining confidential records, and ensuring accurate, timely, and compliant information within Dayforce and supporting systems. Lastly, you will serve as the hub for payroll and benefits support, triaging requests, providing timely solutions, and connecting employees and leaders with the right expertise to resolve complex or sensitive matters. This role is a great fit for a highly organized, collaborative and solutions-oriented Payroll, Benefits & Disability professional who combines precision with empathy, creating positive employee experiences while ensuring operation excellence behind the scenes.

Requirements

Diploma or degree in Human Resources, Business Administration, Payroll Administration, Accounting, or a related field. An equivalent combination of education and experience may be considered.
Payroll Compliance Practitioner (PCP) designation required
Minimum 5-7 years of progressive experience in payroll, benefits administration, disability management, leave administration, employee lifecycle processes within a complex organizational environment.
Strong knowledge of Canadian payroll legislation, Employment Standards, benefits administration, leave management, privacy requirements, and HR record-keeping practices.
Experience supporting payroll processing, data validation, reconciliations, compliance activities, and year-end requirements.
Experience administering employee records and maintaining data integrity within an HRIS and payroll environment.
Experience coordinating disability management, return-to-work coordination, and leave administration practices.
Experience conducting reconciliations, audits, data validation, and quality assurance activities.
Strong customer service orientation with the ability to provide professional, accurate, and confidential support to employees and leaders.
Excellent verbal and written communication skills with the ability to explain payroll, benefits, policy, and process information in a clear and respectful manner.
Demonstrated ability to manage competing priorities, coordinate multiple activities simultaneously, and meet established deadlines.
Strong attention to detail with a proven ability to maintain a high degree of accuracy in payroll, employee records, reporting, and data management.
Strong analytical and problem-solving skills with the ability to investigate discrepancies, identify root causes, and recommend solutions.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with professionalism and discretion.
Ability to provide a satisfactory vulnerable sector clearance check.

Nice To Haves

Payroll Leadership Professional (PLP) designation considered an asset.
Dayforce experience is considered a strong asset.
Experience working within a multi-disciplinary or 24/7 operational environment is considered an asset.

Responsibilities

Deliver employee and leader support by tackling inquiries, solving challenges, and guiding stakeholders through payroll, benefits, leaves, disability management, and employee lifecycle processes with accuracy, discretion, and exceptional service.
Drive accurate semi-monthly payroll processing by coordinating payroll inputs, validating timesheets, managing employee data changes, investigating discrepancies, supporting audits, and providing backup coverage to ensure critical payroll deadlines are consistently met.
Strengthen the delivery of benefits and RSP programs by coordinating plan administration, maintaining accurate records and reconciliations, supporting onboarding and offboarding processes, and ensuring employees and leaders have access to clear, current, and meaningful program information.
Champion a positive and supportive employee experience by navigating leave of absence and disability processes, coordinating case activities, ensuring documentation accuracy, and partnering with stakeholders to achieve successful return-to-work outcomes.
Strengthen data integrity and operational effectiveness by conducting audits and validations, investigating and resolving discrepancies, reconciling records, validating system transactions, and collaborating with People & Culture, Payroll, and Benefits teams to ensure accurate data, reliable reporting, and informed decision-making.
Optimize data integrity across the employee journey by processing key lifecycle transactions, maintaining confidential records, and ensuring accurate, timely, and compliant information within Dayforce and supporting systems.
Serve as the hub for payroll and benefits support, triaging requests, providing timely solutions, and connecting employees and leaders with the right expertise to resolve complex or sensitive matters.