Leader of Culture, People & Services

Connect Partners Ltd.Vancouver, BC
CA$100,000 - CA$120,000

About The Position

CONNECT Partners is seeking a collaborative, values-driven leader to help create a workplace where employees thrive, leaders grow, and values are lived daily. As the Leader of Culture, People & Services, you will shape the culture, people practices, and day-to-day operations of CONNECT Partners, working alongside an experienced leadership team. This role provides operational leadership while creating an exceptional employee experience. You will be a visible, approachable leader who builds culture through everyday interactions, develops people through coaching, strengthens operational systems, and ensures CONNECT Partners remains a place where both employees and the people supported can thrive.

Requirements

  • Leadership experience in healthcare, community or human services.
  • A collaborative and relationship-centred leadership style.
  • Experience developing high-performing teams.
  • Strong coaching, communication and problem-solving skills.
  • Experience working in a unionized environment.
  • Sound operational and financial management experience.

Responsibilities

  • Build an engaged, inclusive and values-driven workplace.
  • Coach and develop leaders and employees.
  • Foster employee engagement, accountability and continuous learning.
  • Champion CONNECT's values through everyday leadership.
  • Lead recruitment, onboarding and retention.
  • Support workforce planning, attendance and performance development.
  • Partner with union representatives to foster positive labour relations.
  • Champion leadership development, succession planning and employee recognition.
  • Help create an exceptional employee experience from recruitment through ongoing career development.
  • Provide leadership for day-to-day operations.
  • Steward financial and physical resources responsibly.
  • Strengthen systems, processes and continuous improvement.
  • Support compliance with legislation, licensing and organizational standards.
  • Ensure services reflect CONNECT's values and Life Redesign Model™.
  • Partner closely with the Service Access & Transitions Leader and Wellness Integration Coach to provide integrated site leadership.
  • Participate in organizational initiatives and cross-site improvement.
  • Share ideas, solve problems collaboratively, and help shape the future of CONNECT.
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