People + Culture Operations Manager

Framebridge•Holyoke, MA

1d•$80,000 - $90,000•Onsite

About The Position

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. The Role We're seeking a People + Culture Operations Manager who will is passionate about the employee experience and keeps the studio humming every single day. You are organized, communicative, compassionate, and a natural problem solver — equally comfortable pulling a daily operations report and planning a team cookout. You think preemptively and strategically when it comes to employee-driven issues. You follow through promptly on requests, maintain an open door for feedback, and bring genuine care to every interaction — whether that is welcoming a new hire on their first day or greasing the wheels with a vendor. This is a great role for someone energized by a fast-paced studio environment and excited to help build something great.

Requirements

Progressive experience in facilities management or human resources experience.
Bachelor’s degree or equivalent HR/Administrative Experience
Excellent interpersonal, negotiation, and conflict resolution skills.
Highly developed organizational skills and attention to detail.
Strong verbal and written communication skills.
Ability to prioritize tasks and perform well in a fast-paced environment.
Ability to act with integrity, professionalism, and confidentiality.
Strong working knowledge of Microsoft Office and Google Workspace (Word, Excel, PowerPoint, Sheets, etc.).
Proficiency with or the ability to quickly learn our HRIS systems.
Ability to work a flexible schedule to ensure our teams are supported while on-site.

Nice To Haves

Bonus points if you have experience working in a manufacturing or operations environment

Responsibilities

Monitor and support daily production flow, including shift reporting, and work order prioritization.
Maintain vendor contacts and service agreements; keep the back office, conference rooms, and Google Meet setups clean, organized, and fully operational.
Greet and sign in all visitors, issue visitor badges, and guide them to their destinations within the facility.
Handle incoming mail and package deliveries, directing items to the correct recipients.
Monitor and manage facility systems including CCTV, access control, fire alarm, and panic alarm; conduct hourly perimeter checks of doors and overhead doors.
Provide support and guidance when complex, specialized, and sensitive questions and issues arise.
Work with the People & Culture team to coordinate on-site career events and actively source, interview, and hire qualified job applicants; collaborate with departmental managers to understand skills and competencies required for openings.
Assist with compliance, including federal, state, and local employment laws and regulations.
Help manage the performance management process including disciplinary action and tracking of attendance challenges.
Assist with HR systems and HR administration to keep wheels-in-motion for new hires and existing team members alike.
Onboard new team members, sharing our brand vision, values, and operating principles.
Coordinate and facilitate on-site employee events that bolster culture