People & Culture Manager

WINDSOR CAPITAL GROUP • Arcadia, CA

1h • $0 - $73,000

About The Position

The People and Culture Manager is responsible for a variety of functions within the People Operations department. In partnership with hotel leadership, the manager drives employee engagement and retention and helps implement the hotel’s culture through initiatives. The role covers hiring, employee relations and investigations, training, workers’ compensation, safety, payroll reporting, and implementation of policies and programs directed by the corporate office.

The manager ensures compliance with company policies and applicable labor laws, completes property payroll, supports recruitment and onboarding, and works with hotel leadership and corporate People and Culture to develop employee satisfaction and retention programs. The role also coordinates recognition, responds to employee inquiries, supports employee development, and helps strengthen team morale and workplace relationships. The position is full-time; schedules may vary based on business needs, and flexibility to work any day of the week, including weekends and holidays, may be required.

Requirements

• High school diploma or equivalent required.
• A minimum of 3–5 years of Human Resources Management experience handling a variety of HR issues is required.
• Thorough knowledge of Human Resources practices and procedures and considerable knowledge of state and federal laws and regulations pertaining to Human Resources matters.
• Ability to handle sensitive and confidential information with discretion.
• Excellent skills in Microsoft Office, an HRIS system, and an Applicant Tracking System.
• Strong self-starter mentality; proactive, resourceful, able to take initiative, work independently, and drive projects forward.
• Positive attitude and ability to work effectively in a silo environment.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Maintain a professional appearance and manner at all times.
• Flexibility to work any day of the week, including weekends and holidays, may be required.
• Sedentary work, exerting up to 10 pounds of force occasionally.

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, or a related field is highly preferred.
• At least 5 years of hotel HR experience is highly preferred.
• Bilingual in Spanish and English is highly desirable.

Responsibilities

• Ensure employees follow People and Culture policies and procedures and comply with applicable labor laws and regulations.
• Handle employee relations issues and provide guidance on workplace concerns and conflicts; work with corporate HR to resolve complex matters.
• Complete property payroll and oversee wage and hour compliance.
• Ensure recruitment platforms are used effectively and job postings are refreshed with appropriate content and branding.
• Support a seamless onboarding experience for new hires and implement new-hire orientation and employee recognition programs as directed.
• Work with hotel leadership and corporate guidance to develop and implement programs that enhance employee satisfaction and reduce turnover.
• Conduct interviews as appropriate and provide feedback.
• Attend and participate in disciplinary meetings, terminations, and investigations.
• Coordinate programs recognizing team achievements and individual accomplishments.
• Capture and provide content for the Windsor Newsletter.
• Respond to employee inquiries about policies, benefits, and related matters.
• Submit employee injury reports to Workers’ Compensation.
• Help lead initiatives to enhance team morale and strengthen workplace relationships.
• Support and adhere to the company’s core values, mission statement, service fundamentals, and guest service philosophy.
• Assist in developing employees through predetermined programs or instruction in job skills and techniques according to corporate or hotel standards.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance for eligible employees.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) and Roth 401(k) plans.
• Employee Assistance Program (EAP).
• Career growth opportunities and investment in long-term success.
• Paid Time Off (PTO).
• Paid sick leave.
• Employee hotel discounts across the brand portfolio for employees, family, and friends.
• Recognition and rewards program, including performance awards, milestone celebrations, and incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED