People and Operations Director

City Year•Buffalo, NY

2d•Hybrid

About The Position

The Director, People Operations ensures daily site-level operations, including technology, site finances, staff human resources, and general site support. The role works in partnership with the Executive Director and site departments to support City Year Buffalo’s people strategy, finances, operations, board communications, and strategic planning. Responsibilities include monitoring and reporting on expenses and forecasts, managing purchasing and invoice processes, and leading the annual site budget design process. The director develops staff culture and engagement strategies, supports recruitment and onboarding, helps implement the site strategic plan, and serves as a resource for staff and AmeriCorps members navigating HR policies and benefits. The role also supports organization-wide collaboration, events, inclusion initiatives, and communications with City Year headquarters. The position oversees site operations, vendor and building relationships, office systems and shared spaces, Corps Experience elements, and site-level IT needs and assets. It also supports board committees by preparing research, reports, presentations, and pre-read materials, and assists with crisis-management media and messaging needs. The role is hybrid, with compensation commensurate with experience in a range of $65,000 to $70,000. City Year states that employment is at-will and that it does not sponsor work authorization visas.

Responsibilities

Monitor and provide monthly reporting on site expenses and forecasts in partnership with the Executive Director.
Monitor departmental expenses and recommend strategies to meet quarterly expense goals.
Manage purchasing and invoice processes, including expense reports, purchasing cards, petty cash, and travel budgets when applicable.
Lead the annual site budget design process.
Serve as liaison to the Site Board Governance Committee.
Lead a data-driven staff culture strategy, including professional development and staff engagement initiatives.
Partner with hiring managers to develop and coordinate talent sourcing, recruitment, and hiring strategies for open positions.
Coordinate new staff onboarding to ensure employees have the materials, information, and support needed to start.
Lead, manage, support, and monitor implementation of the site strategic plan, ensuring goals and continuous improvement efforts align with staff capacity, financial resources, and stakeholder support.
Represent the site in City Year headquarters’ People Points community and help develop and communicate organization-wide policies and practices.
Support staff and AmeriCorps members in understanding and navigating benefits, HR policies, and resources; serve as a point person for HR-related questions as needed.
Collaborate with site departments to support site-wide coordination and events, including Opening Day and Graduation.
Lead collective site efforts and accountability measures for initiatives such as Diversity, Belonging, Inclusion, and Equity work and Site Advancement Planning.
Oversee the efficient and positive operational impact of the City Year Buffalo site.
Maintain relationships with building management and vendors and proactively address issues.
Maintain and update site internet and communications, including SharePoint and Microsoft Teams, and support user experience in Workday and the Microsoft Suite.
Manage office camp-firing policies for community upkeep and maintenance and maintain organization and cleanliness of communal office space.
Lead implementation of Corps Experience elements, including uniform management, bus passes, pantry, relocation payments, and temporary housing efforts.
Identify and assess site-level IT issues and needs and track site assets.
Serve as staff point of contact for the Board Governance Committee and assist other committees with special projects through research, data collection and analysis, report drafting, and presentation preparation.
Create board pre-read documents, presentations, and collateral materials for quarterly site board meetings focused on human resources, finance, and operations.
Support media and messaging needs for site crisis management.