People and Operations Director

City Year•Buffalo, NY

3d•$65,000 - $70,000•Hybrid

About The Position

The Director, People Operations ensures daily operations at the site level, including technology, site finances, staff human resources, and general site support. The position works in partnership with the Executive Director and collaborates with site departments, City Year headquarters, staff, AmeriCorps members, vendors, and board committees to support City Year Buffalo’s people strategy, finances, operations, and strategic plan. The role leads budget development and financial monitoring, staff recruitment and onboarding coordination, staff culture and engagement initiatives, and implementation of site-wide strategic priorities. It also oversees site operations, facilities and vendor relationships, technology and communications systems, Corps Experience logistics, and preparation of materials and support for board governance and internal communications.

Responsibilities

Monitor expenses and forecasts and provide monthly reporting in partnership with the Executive Director.
Monitor departmental expenses and recommend strategies to meet quarterly expense goals.
Manage purchasing and invoice processes, including expense reports, purchasing cards, petty cash, and travel budgets when applicable.
Lead the annual site budget design process.
Serve as liaison to the Site Board Governance Committee.
Develop a data-driven strategy with the Executive Director to foster positive staff culture, including professional development and staff engagement initiatives.
Partner with hiring managers to develop and coordinate talent sourcing, recruitment, and hiring strategies for open positions.
Coordinate new staff onboarding to ensure new employees have the materials, information, and support needed to start successfully.
Lead, manage, support, and monitor development and implementation of the site strategic plan, using continuous improvement principles and aligning goals with staff capacity, financial resources, and stakeholder support.
Serve as a liaison with City Year headquarters through the People Points community, contributing to and communicating organization-wide policies and practices.
Help staff and AmeriCorps members understand and navigate benefits, HR policies, and resources; answer HR policy questions as needed.
Collaborate with site departments to support site-wide events, including Opening Day and Graduation.
Lead site-wide efforts and accountability measures for Diversity, Belonging, Inclusion, and Equity work and Site Advancement Planning.
Lead efficient and positive site operations.
Maintain relationships with building management and vendors and proactively address issues.
Maintain and update the site internet and communications, including SharePoint and Microsoft Teams, and support user experience in Workday and Microsoft Suite systems.
Manage office policies related to community upkeep and maintenance, as well as communal office space organization and cleanliness.
Lead implementation of Corps Experience elements, including uniform management, bus passes, pantry, relocation payments, and temporary housing efforts.
Assess and address site-level IT issues and needs and track site assets.
Serve as staff point of contact for the Board Governance Committee and assist other committees with special projects through research, data collection and analysis, report drafting, and presentation preparation.
Create board pre-read documents, presentations, and collateral materials for quarterly site board meetings focused on human resources, finance, and operations.
Support site media and messaging needs related to crisis management.