PEO Employee Support Specialist I

Paychex•Phoenix, AZ

About The Position

Paychex is bringing payroll, HR, benefits, and advisory services together in a connected HCM platform. The PEO Employee Support Specialist I provides customer service to worksite employees of Paychex clients by responding to questions and providing first-level resolution. The role processes and maintains employee records in Oasis systems and supports initial data loading for client employee information, including personal information, payroll tax information, direct deposit, deductions, and other data needed to set up and maintain worksite employees according to company guidelines. The position works with employees, payroll specialists, supervisors, clients, and other departments to address requests and discrepancies, maintain accurate employee and payroll records, and follow payroll processing and internal control requirements. Paychex describes its culture as grounded in integrity, service, innovation, partnership, accountability, and respect.

Requirements

High school diploma or equivalent.
Two years of experience in an office setting.

Nice To Haves

Microsoft Excel.
Microsoft Office.
Microsoft PowerPoint.
Communication skills.
Planning skills.
Microsoft Visio.
Full life cycle implementation.
Human resource strategy.
On-premises experience.
SAP applications.
Data entry.
Call center experience.
Paychex experience.
Payroll processing.
Human Resources Information System (HRIS) experience.

Responsibilities

Respond to employee requests promptly and resolve them through incoming and outgoing phone calls.
Assist client worksite employees with user access, changes to personal records, password resets, and related needs.
Enter new-hire information and other data into the payroll system to ensure employees are set up accurately and according to procedures.
Audit, monitor, and coordinate data sources; review information for accuracy and completeness; and enter changes to ensure compliance with payroll processing guidelines.
Process worksite employee change forms, entering changes to employment status, salary, and bank account information into the payroll system in a timely manner.
Research, document, and respond to questions and issues from payroll specialists and supervisors regarding client-specific information.
Review, research, and assist other departments with reconciling discrepancies to ensure accuracy.
Adhere to workforce management scheduling and guidelines.
Maintain knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements.
Perform other duties as assigned to support the general purpose of the position.