Pensions Administrator

Equiniti

1d

About The Position

Equiniti is an international provider of shareholder, pension, remediation, and credit technology, supporting 37 million people in 120 countries with more than 6,000 employees. The Pensions Administrator provides administration services to customers, meeting agreed service levels and deadlines while maintaining accuracy and excellent customer service. The role involves handling enquiries, preparing correspondence, analysing data, supporting projects and audits, and working in line with regulatory requirements and client principles. The administrator also contributes to process improvements and colleague development, and is responsible for their own professional development.

Requirements

• Good communication skills.
• Strong desire to deliver exceptional customer service.
• Attention to detail and ability to follow defined processes and procedures.
• Ability to develop positive and productive working relationships.
• Computer literacy and willingness to learn a variety of systems.
• Strong numeracy and literacy skills.
• Previous experience in a pensions environment.

Responsibilities

• Provide administration services to customers within agreed Service Level Agreements and maintain excellent accuracy levels.
• Meet customer requirements and deadlines.
• Adhere to departmental policies and procedures.
• Resolve oral and written customer enquiries.
• Draft non-standard correspondence in response to customer enquiries.
• Collate and analyse data and produce routine reports.
• Act as a subject matter expert and carry out projects and ad-hoc activities as determined by the Team Leader.
• Conduct work within FCA regulatory requirements and in line with the Treating Customers Fairly principles and approach outlined by the client.
• Identify and implement process improvements to improve throughput and customer service.
• Provide on-the-job coaching and training to department colleagues.
• Take responsibility for personal development and work towards appropriate professional qualifications within agreed timescales.
• Work on own initiative and escalate issues when necessary.
• Contribute to internal and external audits as requested.

Benefits

• Equiniti Pension Plan, with employer matching of pension contributions up to 10%.
• All Employee Long Term Incentive Plan, offering colleagues the opportunity to benefit if the current owners sell the company for a profit.
• Employee Assistance Programme providing counselling, legal and wellbeing support for colleagues and their households.
• Life assurance cover at four times salary, with the option to purchase enhanced cover.
• Employee discounts and cashback through the EQ Wins Platform.
• Flexible benefits plan, including gadgets, travel insurance, will writing and holiday trading.
• Typically 29 days of holiday plus bank holidays.
• Two volunteer days.
• Equiniti ICON award vouchers recognising colleagues who go above and beyond.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed