Pega Business Systems Analyst

First PREMIER Bank and PREMIER Bankcard • Sioux Falls, SD

3d • Onsite

About The Position

The Digital Platform Business Systems Analyst bridges business needs and technical solutions. The role focuses on understanding business processes and translating them into system requirements for IT teams to design and implement. It supports effective technology solutions that meet business objectives and enables people, process, and technology transformation aligned with organizational capabilities and digital platform strategy. The analyst uses troubleshooting and problem-solving skills to address challenges between business operations and technology.

The position is with PREMIER Bankcard in Sioux Falls, South Dakota, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. The analyst supports the digital platform roadmap, advances digital capabilities, gathers and documents requirements, analyzes and improves processes, partners with technical teams on solution design, and helps build, test, and deploy agile applications using low-code/no-code platforms. The role also supports implementation, testing, training, documentation, adoption, and data-informed recommendations.

Requirements

• At least 2 years of experience as a Business Systems Analyst or functional consultant within a Pega environment.
• Practical experience with Pega Constellation architecture and the Pega Customer Service framework to guide adoption of out-of-the-box features.
• Strong analytical thinking and ability to collect, interpret, and analyze data to identify bottlenecks, trends, and improvement opportunities.
• Strong verbal and written communication skills with technical and non-technical audiences, including the ability to explain technical concepts in business-friendly language.
• Ability to build relationships, work cross-functionally, and engage stakeholders at all levels.
• Strong team-oriented stakeholder management skills, with a focus on partnership and shared success.
• Critical-thinking and problem-solving ability, including evaluating situations, challenging assumptions, and developing effective, scalable solutions.
• Business acumen and understanding of operational processes and how technology enables business strategy and transformation.
• Familiarity with platform capabilities and system integrations that support business processes.
• Knowledge of BPM methodologies, workflow optimization, process maps, user personas, and low-fidelity UI wireframes.
• Knowledge of the Agile lifecycle, including product backlog management, writing detailed user stories with strict acceptance criteria, and using JIRA or Azure DevOps.
• Experience collaborating with business stakeholders and IT teams.
• Bachelor’s degree in business administration, IT, or a related field, or equivalent work experience.

Nice To Haves

• Pega Certified Business Architect (CBA) certification preferred.
• Certified System Architect (CSA) or Certified Senior System Architect (CSSA) certification is a plus.
• 1–2 years of banking or financial industry experience preferred.
• Experience with low-code/no-code platforms preferred.
• Exposure to business analysis, project delivery, process improvement, or system implementation activities.

Responsibilities

• Align business initiatives with organizational objectives and digital transformation strategies in support of the strategic direction and digital platform roadmap.
• Advance the maturity and optimization of digital capabilities across the organization.
• Conduct interviews, workshops, and requirements-gathering sessions with cross-functional stakeholders.
• Elicit, analyze, document, and prioritize functional and technical requirements, translating business needs into actionable system requirements.
• Develop process flows, business cases, user stories, and supporting documentation.
• Analyze business processes, workflows, and operational challenges to identify inefficiencies, risks, pain points, and improvement opportunities.
• Recommend and support process standardization and optimization based on industry best practices, business knowledge, and technology capabilities.
• Partner with technical teams to define system functionality, features, and solution requirements.
• Participate in solution design reviews and validation to ensure solutions meet business objectives and operational needs.
• Build, test, and deploy agile business applications using low-code/no-code platforms to deliver Minimum Viable Products.
• Support implementation through configuration, documentation, and user-readiness activities.
• Develop test plans, test cases, and acceptance criteria, and support system, integration, and user acceptance testing.
• Validate solutions against documented requirements and quality standards; identify and document defects and workflow issues and support their resolution.
• Contribute to training materials, operational procedures, and process documentation to improve adoption and efficiency.
• Serve as a liaison between business units and technical teams, communicating needs and constraints.
• Prepare clear documentation and presentations.
• Use data analysis and organizational tools to identify insights and present reports supporting recommendations to stakeholders and team members.

Benefits

• Medical benefits for employees working 20 or more hours per week, with traditional and high-deductible health plan options.
• Free dental and vision coverage.
• Generous paid time off plans.
• 401(k) with dollar-for-dollar matching up to 5% of total compensation.
• Discounts and offers for events at the Denny Sanford PREMIER Center.
• PREMIER Wellness Program.
• Paid community volunteer hours.
• Employee parties and celebrations.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level