Peer Tutoring Coordinator - Camner Academic Resource Center

University of Miami • Coral Gables, FL

8d

About The Position

The Peer Tutoring Coordinator maintains the day-to-day operations of the Camner Academic Resource Center’s tutoring program. The role focuses on training new tutors, managing lead tutors, and supporting tutoring operations, including tutor hours, appointments, schedules, and inquiries. The coordinator works collaboratively with Camner Center staff, tutors, faculty, and campus departments to support undergraduate student success and retention, and reports to the Assistant Director, Peer Tutoring.

The coordinator oversees tutoring operations and software support; supervises lead tutors and supports front desk employees; participates in tutor training and CRLA certification activities; and assists with tutor hiring, onboarding, payroll, events, marketing, and program administration. The position also supports the Summer Math program and the development of new academic support programs, including supplemental instruction and online tutoring. Responsibilities include tracking tutoring, enrollment, and retention data; coordinating with faculty and academic advisors; and helping plan student appreciation events.

Work is typically performed in an office environment with a high level of student contact and extensive use of computers and web-based software. During peak periods, such as the beginning of a semester, extended hours and possibly weekend work may be required.

Requirements

• Bachelor’s degree or associate degree in education, communications, or a related field.
• Two years of progressive related experience in higher education or a related field.
• Knowledge of best practices in tutoring and learning practices.
• Ability to be productive in a fast-paced, multidimensional work environment.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to work independently at times.
• Adaptability, flexibility, and creativity.
• Proficiency in Microsoft Office and ability to learn Blackboard, EAB Navigate, and related software.
• Demonstrated ability to thrive within a team structure.

Responsibilities

• Serve as a point of contact for tutoring policies and procedures; manage tutor schedules, appointments, and administrative tasks in Navigate; and respond to phone and email inquiries.
• Monitor and resolve technical issues in Navigate, UMIT, EAB, and Blackboard; participate in Learning Commons meetings and provide tutoring data; meet with students who exceed no-show limits; and review policies to determine reinstatement eligibility.
• Supervise 5–7 lead tutors, participate in weekly meetings, and provide HR-related support, including feedback and disciplinary actions.
• Train front desk student employees on kiosk setup, appointment coordination, and troubleshooting; establish and enforce no-show protocols.
• Participate in tutor training, update CRLA materials each semester, track training hours, coordinate small-group sessions, and prepare training materials.
• Track data related to appointments, training, and payroll, and match lead tutor schedules with training hours.
• Review tutor applications, conduct interviews, select tutors, prepare onboarding materials, assist with payroll processing, support in-person onboarding, and update virtual orientation.
• Track new hires from interview through their first appointments and provide early support.
• Organize and support final exam review sessions and mid-semester events; coordinate tutor availability, distribute promotional materials, participate in tabling events, develop review materials, provide tutor performance feedback, and organize end-of-year events.
• Develop flyers, social media posts, and other promotional materials; collaborate with lead tutors to advertise services across campus; and present at student orientation and tabling events.
• Assist with the Summer Math program and other Camner Center academic support programs, including setup, materials, and communication with the instructor about ways to support student learning.
• Support the Assistant Director in developing and implementing new programs, including supplemental instruction and exploration of online tutoring.
• Support implementation and continuous improvement of tutoring software; attend software meetings, provide feedback, and train lead tutors, tutoring staff, and students.
• Attend Learning Commons partner meetings and provide updates on Camner Center tutoring.
• Collaborate with faculty, academic advisors, and specialty support programs that provide academic support to students.
• Track student enrollment and retention statistics, gather data, and run daily reports on tutoring appointments.
• Apply knowledge of academic policies and procedures related to the academic calendar.
• Plan and organize events, including the student appreciation awards ceremony.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree