Peer Tutoring Coordinator - Camner Academic Resource Center

University of Miami • Coral Gables, FL

10d

About The Position

The Peer Tutoring Coordinator maintains the day-to-day operations of the Camner Academic Resource Center tutoring program. The role trains new tutors, manages lead tutors, and supports tutoring operations, including tutor hours, appointments, schedules, and phone and email inquiries. The coordinator collaborates with Camner Center staff, tutors, faculty, advisors, and other campus departments to support undergraduate student success and retention. This position reports to the Assistant Director, Peer Tutoring.

The coordinator supports tutor hiring, interviews, selection, onboarding, training, CRLA certification materials, payroll tracking, and performance feedback. The position oversees lead tutor and front desk support, helps maintain tutoring policies and no-show procedures, and provides training and assistance with tutoring software. It also organizes review sessions, events, orientation and marketing activities, and supports the Summer Math program and other academic support initiatives.

The role tracks tutoring appointments, training, enrollment, retention, and related statistics; runs daily reports; participates in Learning Commons meetings; and maintains partnerships with faculty, academic advisors, and specialty support programs. Work is typically performed in an office environment with substantial student contact and frequent use of computers and web-based software. Extended hours and possibly weekend work may be required during peak periods, such as the beginning of a semester.

Requirements

• Bachelor’s degree or associate degree in education, communications, or a related field.
• Two years of progressive related experience in higher education or a related field.
• Knowledge of best practices in tutoring and learning practices.
• Ability to be productive in a fast-paced, multidimensional work environment.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to work independently at times.
• Adaptability, flexibility, and creativity.
• Proficiency in Microsoft Office and ability to learn Blackboard, EAB Navigate, and related software.
• Ability to thrive within a team structure.
• Knowledge of academic policies and procedures pertaining to the academic calendar.
• Ability to plan and organize events.

Responsibilities

• Serve as a point of contact for tutoring policies and procedures.
• Manage tutor schedules, appointments, and administrative tasks in Navigate.
• Respond to phone and email inquiries.
• Monitor and resolve technical issues in Navigate, UMIT, EAB, and Blackboard.
• Participate in Learning Commons meetings and provide tutoring data and updates.
• Meet with students who exceed no-show limits, review tutoring policies, and determine reinstatement eligibility.
• Supervise 5–7 lead tutors, participate in weekly meetings, and provide HR-related support, feedback, and disciplinary actions.
• Train front desk student employees on kiosk setup, appointment coordination, and troubleshooting; establish and enforce no-show protocols.
• Participate in tutor training, update CRLA materials each semester, track training hours, coordinate small-group sessions, and develop training materials.
• Match lead tutor schedules with training hours and track appointment, training, and payroll data.
• Review tutor applications, conduct interviews, select tutors, prepare onboarding materials, assist with payroll processing, and support new hires through their first appointments.
• Organize and support final exam review sessions, mid-semester events, tabling, and end-of-year events; coordinate tutor availability and distribute promotional materials.
• Develop flyers, social media posts, and other promotional materials; collaborate with lead tutors to advertise services and present at student orientation and tabling events.
• Assist with the Summer Math program and other academic support programs, including setup, materials, and communication with instructors about supporting student growth and learning.
• Support the development and implementation of new student learning programs, including supplemental instruction and exploration of online tutoring.
• Assist with tutoring software implementation and continuous improvement; attend meetings, provide feedback, and train tutors, staff, and students.
• Track student enrollment and retention statistics, gather data, and run daily reports on tutoring appointment numbers.
• Plan and organize the student appreciation ceremony.
• Collaborate with faculty, academic advisors, and specialty support programs to provide academic support to students.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level