Tutoring Coordinator

University of Maryland • College Park, MD

3d • $44,948 - $53,937

About The Position

The Tutoring Coordinator supports the academic and student affairs work of the Academic Achievement Programs (AAP), reporting directly to the Director of the Intensive Educational Development (IED) and working with the units’ Academic Coordinators. The position assists with program administration, including recruitment, admissions, scheduling, and enrollment monitoring, and coordinates tutors who assist students with tutoring needs. The Coordinator manages daily tutoring program operations serving approximately 800–900 students, including service coordination, tutor hiring, monitoring and evaluation, schedule management, program inquiries, staff development, referral intake, and communications related to student programming.

The role also compiles and analyzes information about services, student attendance, expenditures, referrals, course coverage, and student survey responses. It develops and evaluates tools to measure tutee, tutor, and program effectiveness and sustainability, and promotes tutoring services to campus stakeholders through multiple communication channels.

Requirements

• Bachelor’s degree from an accredited college or university, or qualifying additional work experience substituted year for year for up to four years of the required education.
• One year of experience in higher education, tutoring, or student support services.
• Knowledge of tutorial support strategies.
• Oral and written communication skills.
• Skill using Microsoft Office products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating customer-service commitment and sensitivity to a culturally and ethnically diverse community.

Nice To Haves

• Familiarity with university database systems for data and trend analysis and report generation.

Responsibilities

• Manage daily operations of Academic Success and Tutorial Services for AAP and general body students, including service coordination, schedule management, responses to inquiries, staff development, referral intake, and timely feedback following tutor observations.
• Direct tutor recruitment and management, including advertising vacancies, reviewing applications, interviewing, hiring, training employees, managing schedules, and conducting tutor evaluations.
• Compile data and report on services rendered, student attendance, expenditures, referral frequency, course coverage, and student survey responses.
• Develop, disseminate, and analyze evaluative tools for tutees, tutors, and overall program services to measure program effectiveness and sustainability.
• Promote and coordinate tutorial services with campus stakeholders through social media, email blasts, in-class announcements, flyers, and information fairs.
• Assist with program administration, recruitment, admissions, and enrollment monitoring.
• Support communications related to student programming.

What This Job Offers

• Job Type: Full-time