Peer Support Supervisor

Brightli•Saint Charles, MO

17h•Onsite

About The Position

We are looking for a collaborative and compassionate leader to oversee our Peer Support Team. In this role, you will provide supervision, mentorship, and operational guidance to ensure high-quality, recovery-focused services are delivered to those we serve. The ideal candidate is passionate about team development, exceptional customer service, regulatory excellence, and working across departments to support positive client outcomes.

Requirements

Bachelor’s degree in healthcare administration, behavioral health, social work, psychology, or related field required.
Certified Peer Specialist required within six months of start date.

Nice To Haves

Minimum two (2) years of supervisory experience collaborating with customer service or crisis response operations strongly preferred.

Responsibilities

Oversee daily operations of peer support within crisis teams and intake services including client flow management, walk-in triage care coordination, and follow-up referrals.
Ensure adequate staffing and staff availability across all shifts, including holidays and weekends.
Coordinate closely with clinical, nursing, and admissions teams to support efficient and compassionate intake processes.
Ensure compliance and accreditation standards (Department of Mental Health and CARF), HIPAA, and behavioral health regulations.
Monitor team performance, provide coaching and feedback, conduct regular evaluations, and implement corrective action plans as needed.
Lead continuous quality improvement (CQI) efforts within the department, tracking KPIs such as service wait time, care coordination efficiency, and client satisfaction.
Lead and/or participate in multidisciplinary meetings to review operational processes, identify system gaps, and improve service coordination.
Maintain up-to-date knowledge of program eligibility requirements and crisis protocols.
Represent organization at system-wide meetings, bringing forward innovative and cost-effective solutions.
Provide written documentation of team member performance, workflow challenges, and improvement opportunities.
Communicate the strategic direction of the organization and encourage participation by all employees.
Provide leadership and guidance to all aspects of the department.
Take an active role in monitoring the identification, development, and execution of strategic objectives.
Involve, as appropriate, all employees to achieve their goals.
Effectively communicate to employees about any changes and newsworthy events within the department or company.
Manage difficult employee situations directly, using appropriate discretion and Human Resource advice to show respect for the individual.
Champion change and effectively manage the implementation of innovative ideas.
Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.