Peer Case Manager

Athena•New York, NY

About The Position

The Peer Case Manager manages client referrals, coordinates intake and onboarding, and provides ongoing case management support as clients transition into services. The role is a primary point of contact from initial referral through connection with an assigned clinician, and supports clients in remaining engaged in treatment and accessing needed resources. It incorporates peer support and lived experience to build trust, promote self-advocacy, and help clients navigate mental health services. The Peer Case Manager works closely with clinicians, Case Managers, referral sources, and other treatment-team members to provide coordinated, recovery-oriented support. The position is based at one of Athena Mental Health’s Manhattan, Bronx, or Rochester offices, or remotely. For onsite work, a computer, desk, chair, and office supplies are provided. The role has no direct reports.

Requirements

High School Diploma or GED required.
Peer Specialist certification required.
Commitment to recovery-oriented, person-centered care and supporting underserved communities.
Strong interpersonal, communication, and relationship-building skills, with the ability to establish trust with clients and families.
Ability to work independently while collaborating effectively with clinical and administrative teams.
Strong organization, time management, follow-through, and documentation skills.
Bilingual in English and Spanish.

Nice To Haves

1–2 years of relevant experience in behavioral health, case management, peer services, care coordination, or a related field preferred.

Responsibilities

Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.
Verify client insurance eligibility and maintain accurate client information in the EHR.
Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.
Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.
Assist clients with accessing community resources, benefits, and services that support their treatment and recovery goals.
Use peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.
Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.
Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.
Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.
Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.
Maintain client confidentiality and comply with organizational policies and documentation requirements.
Perform other duties as assigned by the Supervisor.