Case Manager

HELP USA • New York, NY

3d

About The Position

The Case Manager provides case management, crisis intervention, and Critical Time Intervention (CTI) services to residents of a supportive permanent housing program. The role promotes independent living skills, housing stability, and well-being. The Case Manager serves as a foundation of the supportive services available to tenants, connects them with community resources, and advocates for and with residents while offering assistance without imposing it.

Requirements

• Bachelor’s degree in Social Work or a related field, or equivalent experience and skills.
• At least two years of experience delivering clinical crisis services.
• Computer literacy, specifically with Microsoft applications.
• Proficiency in English and Spanish.

Nice To Haves

• CASAC certification is desired but not required.
• Experience in case management, assessment, counseling, and crisis intervention.
• Experience with Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP).
• Knowledge of AWARDS and CARES.

Responsibilities

• Conduct assessments, develop individualized service plans, and provide referrals and ongoing support to help tenants build skills and pursue goals related to housing stability and well-being.
• Connect tenants to community-based services and resources aligned with their individualized service plans.
• Facilitate support groups and workshops that help tenants live as independently as possible.
• Liaise with medical, mental health, and substance abuse providers to help ensure appropriate care.
• Assist tenants with educational and employment linkages.
• Help tenants overcome barriers that may affect timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Advocate for and with residents in all aspects of their lives, offering assistance without imposing it.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level