Peer Navigator (Case Manager)

HOPE, Inc.•Tucson, AZ

About The Position

The Peer Navigator promotes a recovery-based approach to member care emphasizing hope, respect, self-direction, and empowerment. The role provides peer support, education about community resources, and other supportive services to help members recover from mental illness and/or addiction disorders. Guidance and direction are provided by the Sr. Clinical Director and/or Site Director.

Requirements

At least 21 years of age.
High school diploma or GED plus two years of behavioral health experience, or a bachelor’s or master’s degree in a behavioral health field.
First-hand knowledge of a behavioral health condition or substance abuse issue, whether or not the individual received treatment or medication, or identification as a family member of someone in recovery.
If identifying as a peer under the stated definition, attend Peer Support Certification training within the first three months of employment.
Strong leadership and organizational skills.
Ability to implement organization-wide activities, including setting objectives, developing strategies and policies and procedures for programming, and organizing functions necessary to accomplish activities.
Valid Arizona driver’s license and a clean motor vehicle record for the last 39 months at the time of application; a driver’s license is essential to performing the position’s duties.
Current First Aid and CPR certification if required by the program.
Proof of TB within the last year.
Practical education in peer support and several years of experience in personal recovery, directly or as a family member, are typically the basis for the required skills and knowledge.

Responsibilities

Oversee care for assigned members, ensuring their needs are identified and addressed to support positive outcomes.
Use personal recovery experience through coaching, role modeling, and mentoring to help members develop skills and achieve their goals.
Work with recovery team members to assess mental and physical health and psychosocial needs, and collaborate with members, families, health homes, community resources, and natural supports to develop an Individualized Service Plan (ISP).
Ensure identified services are offered and delivered, needs and objectives are addressed, and expected outcomes are achieved.
Coordinate needed internal HOPE services, including therapy, employment, and Substance Use Disorder services.
Facilitate communication and coordination among health care team participants, involving members in decision-making to reduce fragmentation of services.
Help members use natural supports and reintegrate into the general community to the maximum extent possible.
Respond to members and families during hospitalization, arrest, or other major life events; support appropriate services and safe transitions to the next level of care.
Communicate and coordinate with members’ health homes, including care related to major medical conditions.
Track due dates for assessments, ISPs, and crisis prevention plans and ensure timely completion.
Conduct outreach to members who are not engaging as expected and communicate lack of participation to recovery team members as appropriate.
Provide support, rehabilitation, and counseling services to HOPE, Inc. members individually or in groups, at clinical sites or in the community, as indicated in the member’s ISP.
Complete timely documentation in members’ behavioral health records in accordance with agency and funding-source requirements.
Ensure compliance with and support Executive directives, agency contracts, and established policies and procedures.
Promote HOPE, Inc. as a leading peer support organization to the behavioral health community and prospective funding sources.
Perform other related duties in response to agency growth, department needs, and changes.
Meet with new members to provide peer support and orientation to HOPE, Inc. sites.
Schedule follow-up appointments for members as appropriate.
Answer members’ questions using HOPE, Inc. policies and procedures.
Provide transportation for members using a HOPE vehicle as needed.