Peer Navigator Supervisor

IO Management Company LLC • Eugene, OR

1d

About The Position

Ideal Option is seeking a Peer Navigator Supervisor for its EMS program in Eugene, Oregon. The role oversees Peer Navigators and responds alongside EMS and community partners to support people with non-medical social and behavioral health needs. The supervisor provides outreach, advocacy, peer support, care coordination, and recovery-oriented coaching for individuals facing barriers such as homelessness, substance use disorders, mental health challenges, food insecurity, or justice system involvement. The position also involves connecting people with community resources, coordinating with partner organizations, and documenting services in accordance with confidentiality and HIPAA requirements. The schedule is Monday through Friday with variable shifts, and compensation is $35 per hour.

Requirements

• High school diploma or GED.
• At least two years clean and sober, with lived recovery experience.
• Experience working with vulnerable populations, including people experiencing homelessness, substance use disorders, mental illness, and justice system involvement.
• Strong communication, interpersonal, and de-escalation skills.
• Ability to work independently and as part of a multidisciplinary team.
• Basic computer and documentation skills.
• Valid driver's license and reliable transportation.
• Must live in Lane County, Oregon, and be familiar with local resources and service systems.
• Ability to respectfully engage and develop a working alliance with the people being served.
• Compassionate, trauma-informed approach to supporting individuals with diverse needs and experiences.
• Ability to maintain professional boundaries while fostering trust and rapport.
• Cultural humility and respect when working with individuals from diverse backgrounds and communities.
• Skill in engaging and building relationships with individuals who may be hesitant or resistant to services.
• Dependability, adaptability, and proactivity in identifying solutions and responding to changing situations.

Nice To Haves

• Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness using a harm reduction model of care.
• Certified Recovery Mentor (CRM).
• Qualified Mental Health Associate (QMHA).
• Previous Forensic Peer Endorsement experience.

Responsibilities

• Oversee the Peer Navigators in the EMS program.
• Respond alongside EMS and community partners to assist individuals with non-medical social and behavioral health needs.
• Conduct outreach and engagement with individuals experiencing homelessness, substance use disorders, mental health challenges, and food insecurity.
• Connect individuals with emergency and transitional housing, substance use treatment, Medication Assisted Treatment (MAT), mental health services, food and clothing resources, transportation, and benefits assistance.
• Provide peer support, encouragement, and recovery-oriented coaching.
• Assist individuals in navigating complex systems and overcoming barriers to services.
• Advocate for clients with community providers and partner agencies.
• Maintain accurate and timely documentation of client interactions, referrals, and follow-up activities.
• Collaborate with EMS personnel, hospitals, behavioral health providers, shelters, law enforcement, and community organizations.
• Participate in team meetings, case coordination, and ongoing training opportunities.
• Maintain confidentiality and professional boundaries in accordance with agency policies and HIPAA requirements.

Benefits

• Medical, vision, and dental benefits.
• Short-term and long-term disability options.
• Life insurance.
• Employee Assistance and Life Assistance programs.
• 401K retirement program.
• Pet insurance.
• Paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED