Peer and Counselor Supervisor

CarePoint Response•Maryland City, MD

24d•$70,000 - $70,000•Remote

About The Position

CarePoint Response is seeking a Peer Support Supervisor to lead, guide, and oversee Peer Support Specialists working across its Call Center, Mobile Crisis Response, and Residential programs. The supervisor supports staff development, promotes recovery-oriented practices, and helps ensure high-quality, compassionate, trauma-informed crisis services. The role includes structured supervision, coaching, mentorship, and consultation during complex or high-risk situations. It is remote in Maryland, full-time, with a daytime schedule of 9:00 AM to 5:00 PM, Monday through Friday, and travel of up to 25%. The position may also require on-call or after-hours support as needed.

Requirements

Peer Support Supervisor Certification is required.
At least two years of experience working in the field of peer recovery.
Strong typing skills.
Strong written communication skills.
Strong crisis de-escalation skills.

Nice To Haves

High school diploma or equivalent; an associate’s or bachelor’s degree in psychology, social work, counseling, or a related field is preferred.

Responsibilities

Work collaboratively with members of the mobile crisis team, call center, and residential units.
Create performance improvement plans for staff when necessary.
Document supervision regularly.
Provide real-time consultation and support to staff managing high-risk or complex situations, including de-escalation and safety planning.
Model appropriate behavior and ethics for peer specialists.
Provide support and supervision to peer specialists.
Build relationships with addiction, mental health, homeless outreach, peer recovery support, and other community resources.
Maintain professional, open, effective, and appropriate communication with clients, staff, management, outside agencies, and the public.
Empower staff to become self-advocates for their own recovery and wellness.
Provide consistent support through one-on-one supervision, team meetings, post-crisis-call debriefings, and ongoing mentorship.
Coach and mentor peer staff, facilitate training, and assist with onboarding new hires.
Participate in on-call or after-hours support as needed.