Pediatric Triage Nurse Supervisor

PriMED Physicians•Dayton, OH

42d•Onsite

About The Position

The Pediatric Triage Nurse Supervisor (RN) is a registered nurse who provides both clinical and operational leadership for the pediatric triage program. This position is responsible for overseeing a team of pediatric triage nurses and ensuring high-quality, evidence-based telephone triage services are delivered to patients and families. The Supervisor will spend approximately 50% of their time performing direct triage duties and 50% on administrative responsibilities, including staff supervision, scheduling, performance evaluation, workflow optimization, and quality assurance.

Requirements

Current Registered Nurse (RN) license.
Minimum 3–5 years of pediatric nursing experience; triage experience required
Previous leadership, supervisory, or charge nurse experience desired.
Strong clinical assessment skills and deep understanding of pediatric care.
Excellent communication, problem-solving, and interpersonal skills.
Proficiency with electronic health records and call documentation systems.
Ability to manage competing priorities in a fast-paced, dynamic environment.

Nice To Haves

Previous leadership, supervisory, or charge nurse experience

Responsibilities

Provide direct telephone triage for pediatric patients and families using established clinical protocols, evidence-based guidelines, and critical nursing judgment.
Assess patient symptoms, determine acuity, and recommend appropriate levels of care (e.g., home care, clinic visit, urgent/emergent care).
Offer clear, compassionate education and instructions to caregivers, ensuring comprehension and adherence to recommended care.
Document all triage encounters accurately, timely, and in accordance with organizational standards, regulatory requirements, and best practices.
Serve as a clinical resource and escalation point for triage nurses who need additional support or guidance.
Maintain current knowledge of pediatric clinical guidelines, triage standards, and organizational protocols.
Oversee daily operations of the pediatric triage program to ensure efficient workflow, appropriate staffing levels, and timely response to patient calls.
Develop and maintain triage protocols, workflows, and policies in collaboration with clinical leadership.
Monitor call volumes, wait times, and triage outcomes to ensure program effectiveness and operational performance.
Identify operational issues or gaps and implement solutions to improve service delivery.
Supervise pediatric triage nursing staff, providing coaching, mentorship, and professional support.
Conduct regular performance evaluations, competency assessments, and ongoing professional development planning.
Coordinate new staff onboarding, orientation, and training on triage protocols, electronic systems, and workflow processes.
Facilitate regular team meetings, communication updates, and case review sessions.
Foster a positive team culture that emphasizes collaboration, accountability, and high-quality patient care.
Lead quality assurance activities, including call audits, chart reviews, and evaluation of triage accuracy and protocol adherence.
Track quality metrics and develop improvement plans in alignment with organizational goals and regulatory requirements.
Support patient safety initiatives, risk management processes, and incident follow-up as needed.
Ensure compliance with HIPAA, state nursing regulations, and internal policies.
Develop and manage staff schedules to ensure adequate triage coverage during all operational hours.
Coordinate PTO requests, shift changes, emergency coverage, and call-out procedures.
Maintain accurate staffing and productivity records; prepare reports and data summaries for leadership as needed.
Collaborate with other clinical departments to support integrated care and seamless communication across teams.
Always take ownership and be accountable for your actions.
Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs.
Good and reliable attendance, positive attitude and at or above job specific goals will reflect on your annual review.
Always take ownership of your job and team.