Pediatric Triage Nurse
About The Position
The Pediatric Triage Nurse responds to patient calls, MyChart messages, prescription refill requests, and test-result notes. The nurse works with pediatric office teams to recommend home care or arrange appropriate appointments, and flexes as needed to support office patients, workflows, and processes. This is an in-office role at one of Duly’s pediatric offices. The role uses physician-approved protocols, provider directives, or an approved Nursing Triage Manual to assess patient concerns, provide education and reassurance, and determine appropriate next steps. The nurse also maintains patient records, supports office staff, and serves as an initial point of contact and patient advocate. The position is based in Elmhurst, Glen Ellyn, Joliet, or Naperville and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- Current RN licensure in nursing.
- Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
- Knowledge of OSHA and HIPAA.
- A minimum of one year of professional nursing experience in a clinical or hospital setting is preferred; new graduates may be considered under specific circumstances.
Responsibilities
- Assess and manage patient health concerns and symptoms by telephone using physician-approved protocols; provide patient education and crisis intervention when needed.
- Respond to and prioritize patient messages and test results, and schedule appointments, tests, or procedures as appropriate.
- Obtain insurance prior authorizations when needed.
- Review and authorize or deny provider-ordered prescriptions according to established guidelines.
- Educate patients and family members about diagnostic procedures, medications, nutrition, and health and wellness.
- Respond to patient questions and provide appropriate reassurance and guidance.
- Maintain accurate, detailed patient records; post tests, document patient education, and enter pertinent patient communications in the medical record.
- Perform and delegate tasks that facilitate patient care, and assist clinical and non-clinical office staff with questions and other appropriate support.
- Assist with orienting and training new staff and seek opportunities to improve nursing and leadership skills.
- Provide patient care using current nursing practices and exemplify service excellence, care, concern, respect, and cooperation.
- Act as a patient advocate and initial contact for patient-related issues.
- Perform additional duties as assigned.
Benefits
- Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
- Mental health benefit at no cost.
- Employer-provided life and disability insurance.
- $5,250 annual tuition reimbursement.
- Immediate 401(k) match.
- 40 hours of paid volunteer time off.
- Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
- Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
- Additional compensation may be available through shift differentials, bonuses, and other incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
