Pediatric Care Coordinator- Full Time

Boston Childrens Health Physicians LLP•Washingtonville, NY

1d•Onsite

About The Position

Washingtonville Pediatrics, a Boston Children's Health Physician's pediatric office in Washingtonville, New York, is seeking a full-time Pediatric Care Coordinator. The role supports patient care coordination, office workflows, and the practice’s Patient-Centered Medical Home (PCMH) recognition and quality improvement efforts. The position is scheduled Monday through Friday, approximately 8:00 a.m.–4:15 p.m. or 9:00 a.m.–5:15 p.m., with no weekend shifts. Pay is approximately $23–$25 per hour and is negotiable based on experience and certifications. The coordinator helps patients connect with specialists and social services, tracks tests and referrals in the electronic health record, follows up on care and results, and works with providers and office leadership to advance patient-centered, team-based care. The role also includes participating in pre-visit planning and medical home meetings, supporting continuous quality improvement, and providing excellent customer service.

Requirements

High school degree or equivalent required.
Previous medical office experience required.
Previous medical office or care coordinator experience required.
Electronic medical record (EMR) experience required.

Nice To Haves

Previous pediatric experience preferred.
NextGen experience preferred.

Responsibilities

Run care management and population health reports as instructed by a supervisor or the BCHP Quality Department.
Assist patients with appointments with specialists and with school placement and social service needs, including food stamps, Medicaid, and WIC.
Assist providers in contacting specialists for updates about patients and care plans, and follow up with patients between regular office visits.
Track PCMH compliance by regularly running reports on performance against PCMH recognition elements.
Use the EHR to track imaging tests, helping patients schedule appointments as needed and monitoring whether tests are completed and results are received and sent to the primary care provider within the policy timeframe; document efforts in the EHR.
Use the EHR to track lab tests, monitor completion and timely receipt and delivery of results to the primary care provider, and document efforts in the EHR.
Use the EHR to track specialist referrals, help patients schedule appointments as needed, monitor whether visits occur and consultation notes are received and sent to the primary care provider within the policy timeframe, and document efforts in the EHR.
Proactively contact patients after unplanned emergency department visits or hospital admissions.
Assist the office manager and lead doctor with PCMH transformation by providing input on workflow and other changes needed for recognition.
Support PCMH transformation and serve as an in-office subject matter expert on PCMH.
Develop office workflow suggestions that advance team-based care.
Work with the Quality Department on continuous quality improvement projects.
Provide care in a patient-centered manner.
Attend medical home meetings and participate in pre-visit planning.
Demonstrate excellence in internal and external customer service.
Perform other duties as assigned.