Care Coordinator - Full-Time

Care Advantage Inc. Corporate•Colonial Heights, VA

About The Position

Care Advantage Inc. is seeking a high-energy Care Coordinator for its Colonial Heights, Virginia team. The role combines compassionate client service with caregiver coordination and scheduling in a fast-paced home-care environment. The Care Coordinator matches caregivers with clients based on health needs, personality, skills, and preferences; serves as a liaison among clients, families, and field staff; maintains schedules and records; responds to emergencies and last-minute changes; monitors staff activity and reliability; and supports onboarding for new clients. The role also involves using scheduling software and digital tools, working closely with branch teammates, and providing flexible, cross-trained support as needed. Care Advantage describes itself as the largest privately owned home care company in the mid-Atlantic and notes that it is growing. The company highlights opportunities for growth, a collaborative team environment, competitive pay, and a work-life balance career. The position is associated with the listed Colonial Heights-area ZIP codes.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of relevant work experience.
Computer literacy and comfort with scheduling systems.
Strong organizational skills, attention to detail, and communication abilities.
Energy, drive, and passion for achieving goals.
Problem-solving ability with a people-first approach.
Flexibility to adapt to changing situations.
Compassion and a genuine desire to serve.

Nice To Haves

Scheduling, medical, or phone experience.
Ambition to grow a career and see the big picture.

Responsibilities

Match caregivers with clients based on clients’ health needs, personality fit, skill level, and preferences.
Serve as a liaison among clients, families, and field staff, building trust and supporting clear communication.
Maintain accurate, up-to-date schedules in the company system and anticipate or resolve scheduling conflicts.
Respond to emergencies and last-minute changes by finding solutions that maintain client care and support caregivers.
Monitor field staff activity, track attendance and reliability, and provide feedback.
Coordinate different shifts and care needs with a calm, creative, client-first approach.
Collaborate with branch teammates to support a positive and productive office environment.
Guide new clients through onboarding, answer questions, and establish a supportive relationship.
Use scheduling software and digital tools to update records, track caregiver availability, and support compliance with company standards.
Provide flexible, cross-trained support, including answering client questions, covering shift gaps, and assisting teammates.