Pediatric ACA - Long Wharf - Fulltime Days

Yale New Haven Health•New Haven, CT

About The Position

The Pediatric ACA provides patient-centered care under the direction of a Registered Nurse and as a member of an interdisciplinary healthcare team. The role supports direct and indirect patient-care activities that contribute to safe, high-quality care and an exceptional patient experience. The ACA demonstrates competence in teamwork, communication, collaboration, evidence-based practice, safety, and informatics within the scope of practice and the requirements of the clinical service area. The role follows patient- and family-centered care principles: participation, dignity and respect, information sharing, and collaboration. It also supports service excellence by creating a positive first impression for patients, families, physicians, colleagues, and support personnel, and by promoting a positive work environment. Clinical duties may include identifying and rooming patients, preparing them for visits using standardized workflows, collecting vital signs and specimens, and performing other clinical tasks as permitted by scope of practice. Administrative work may include sending and receiving medical records and abstracting new-patient records into EPIC. Environmental support includes preparing instruments and equipment according to department protocol.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Flexibility in adjusting priorities and work plans to meet the needs of patients, the service or unit, and the patient-care team.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity, and to use proper body mechanics consistently.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient-care environment.
Clinical competency.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide coordinated, compassionate, culturally appropriate care that respects each patient's values, preferences, and needs.
Obtain individual and age-appropriate care requirements from a registered nurse or licensed provider.
Communicate effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work effectively within nursing and interdisciplinary teams, demonstrating open communication and mutual respect.
Recognize personal limitations and communicate concerns to appropriate team members.
Use equipment effectively to support quality and safe patient care, including behaviors aligned with high-reliability practices.
Achieve and maintain competency in clinical applications used in the role.
Maintain accountability and responsibility for clinical practice and care delivery.
Identify patients, introduce oneself and explain the UAP role, escort patients to exam or procedure rooms, and prepare them for visits using standardized rooming workflows.
Perform applicable rooming tasks, which may include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new-patient records into EPIC.
Set up instruments and equipment according to department protocol.
Provide exemplary customer service and promote a positive work environment.