PCA - FullTime Days/Evenings

Yale New Haven Health•New Haven, CT

About The Position

The Patient Care Associate (PCA) works under the supervision of the Patient Services Manager and the direction of the Clinical Nurse to perform direct and indirect patient-care activities that support comprehensive care. The role supports nurses in assessing, planning, and evaluating patient needs, treatment, and response to treatment, and performs selected technical duties and treatments that contribute to safe and efficient care. The PCA provides patient- and family-centered care in keeping with YNHH’s principles of participation, dignity and respect, information sharing, and collaboration. The role also emphasizes service excellence, exemplary customer service, and a positive work environment, guided by the organization’s values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

  • High school diploma or GED, plus CNA or an educational equivalent such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
  • Either two years of relevant direct patient-care experience as dictated by placement, or the specified qualifying education.
  • Successfully complete Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
  • Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
  • Ability to prioritize and adjust work plans based on the needs of the patient, unit, and patient-care team.
  • Ability to accept direction and work as part of a unified team.
  • CPR certification required.
  • Able to lift at least 40 pounds and perform physical endurance and dexterity tasks required by placement.
  • Consistent use of proper body mechanics.

Nice To Haves

  • Additional experience is preferred; the experience specified depends on placement.

Responsibilities

  • Complete assigned tasks and activities to obtain and report information that assists the nurse in assessing, planning, and evaluating patient needs, treatment, and response to treatment.
  • Obtain and record vital signs as delegated by the RN.
  • Perform selected technical duties, treatments, procedures, and activities that contribute to safe and efficient patient care.
  • Obtain a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
  • Assist in patient care with consideration for the safety of relevant key populations.
  • Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, taking cultural and individual diversity into account.
  • Communicate and interact professionally and effectively with patients, families, and staff.
  • Cover the Business Associate desk when the BA is absent, under the direction of the PSM or designee.
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