PCA Skills Trainer

AgeSpan•Lawrence, MA

11d•$26 - $28

About The Position

The PCA Skills Trainer provides program overviews to interested consumers and assists members who have prior authorization for Personal Care Attendant (PCA) services, along with their surrogates or administrative proxies when needed. The role helps consumers develop the skills and resources to manage personal health care, personal care services, activities of daily living, and responsibilities related to the fiscal intermediary. The trainer conducts intake, orientation, and home visits; assesses eligibility and needs; manages an ongoing caseload; and provides initial, quarterly, annual, and additional skills training. The position also supports consumers with Electronic Visit Verification (EVV), hiring personal care workers, benefits and referrals, and related program responsibilities. The trainer maintains case documentation and works collaboratively with an interdisciplinary team. The position is 37.5 hours per week. The pay range is $26.00–$27.50 per hour. AgeSpan describes its workplace as supportive, collaborative, innovative, and flexible, and promotes employee development, diversity, and work-life balance.

Requirements

Associate degree and four years of relevant work experience; a high school diploma with significant relevant work experience with elders or people with disabilities may substitute for the degree.
Excellent written, verbal, interpersonal, and computer skills.
Valid driver's license and reliable transportation.

Nice To Haves

Bilingual ability in Khmer or Spanish is strongly preferred.

Responsibilities

Provide program overviews to interested consumers.
Conduct intake and orientation for new PCA referrals, determine initial eligibility, explain program rules and responsibilities, onboard consumers to the Electronic Visit Verification (EVV) system, and describe the roles of the personal care agency and fiscal intermediary.
Conduct home visits to assess prospective consumers’ physical, social, emotional, and environmental status and determine eligibility and needs in accordance with contractual requirements.
Manage an ongoing caseload of PCA consumers.
Provide functional skills training to consumers and their surrogates on effective management of personal care services, including completing timesheets through EVV.
Explain consumers’ medical issues and limitations and review the responsibilities of consumers, surrogates, and administrative proxies.
Instruct consumers, surrogates, and administrative proxies on hiring personal care workers; review new-hire paperwork and provide new employee packets.
Conduct quarterly comprehensive skills training for new consumers, surrogates, and administrative proxies, with additional training as needed.
Conduct annual comprehensive skills training for consumers who have been in the program for more than one year, with additional training as needed.
Provide ongoing support in using the EVV system.
Provide instruction about benefits and durable medical equipment, and make referrals to other programs.
Maintain current personal data, progress notes, tracking software information, and case files.
Collaborate with nurses, skills trainers, and case aides, including helping teammates address difficult caseload situations.
Assist participants with Medicaid applications, obtaining Social Security and SSI, and other related benefits.
Perform other related duties as assigned.