PCA Coordinator – Bilingual in Spanish & English

Rockaway Home Care • Inwood, NY

13h • Onsite

About The Position

Rockaway Home Care is a nonprofit 501(c)(3) home care agency providing compassionate, individualized care to patients in their homes and communities. The PCA Coordinator supports caregivers, patients, and families by coordinating Home Health Aide (HHA) and Personal Care Aide (PCA) schedules, managing patient assignments, and helping resolve day-to-day scheduling and care coordination needs. The role works closely with caregivers, patients, families, and internal departments to match aides with cases and support consistent care. Spanish and English bilingual proficiency is required. The position is based in Inwood, New York, and pays $23–$26 per hour.

Requirements

• Bilingual proficiency in Spanish and English.
• Strong verbal and written communication and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfort communicating with caregivers, patients, and families.
• Excellent organizational skills and attention to detail.
• Basic computer skills and ability to learn scheduling systems.
• Professional, patient, dependable, and solution-focused approach.
• Ability to meet all company hiring and onboarding requirements.

Nice To Haves

• At least one year of relevant experience preferred.
• Experience working with PCA or HHA caregivers.
• Knowledge of home care, Medicaid, Managed Long-Term Care (MLTC), or community-based care.
• Prior experience in home care coordination, staffing, scheduling, HR, or healthcare administration.
• Strong problem-solving and follow-up skills.
• Additional language skills, including Creole.

Responsibilities

• Coordinate PCA and HHA schedules and patient assignments.
• Communicate professionally with caregivers, patients, families, and office staff.
• Help fill open shifts and address scheduling changes.
• Support caregivers with questions, updates, and assignment details.
• Help ensure patients receive reliable and consistent care.
• Track caregiver availability, attendance, and call-outs.
• Assist with onboarding and placement of new caregivers.
• Maintain accurate records and update scheduling systems as needed.
• Collaborate with nursing, intake, HR, and administrative teams.
• Help resolve daily scheduling and care coordination issues professionally.
• Provide a supportive and respectful experience for caregivers, patients, and families.

Benefits

• Supportive team environment with collaboration among caregivers and internal office teams.
• Meaningful work supporting consistent patient care and caregivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed