PC Technician Journeyman

Goldbelt, Inc.•Savannah, GA

About The Position

Goldbelt Hawk is seeking a PC Technician Journeyman to provide end-user and mission support for commands located at Hunter AAF. The position troubleshoots and resolves technical issues and supports end-user devices, including devices with wired or wireless connectivity and virtual desktop infrastructure (VDI) clients. The technician builds, configures, tests, installs, and supports hardware, software, peripherals, telephony instruments, and remote-access solutions in accordance with applicable standards and requirements. The role also interfaces directly with customers, coordinates with enterprise and site support teams, and oversees junior technicians.

Requirements

At least one year of prior experience as a PC Technician or Help Desk Specialist.
Experience with Windows operating systems, the O365 suite of applications, basic multimedia systems, multifunction devices, and mobile devices.
Experience installing, configuring, and troubleshooting hardware and software.
Experience managing Active Directory security groups, Exchange distribution lists, and file-share permissions.
Strong problem-solving and customer-service skills.
A DoW security clearance at the TS/SCI level is required.

Responsibilities

Provide services supporting end users and missions for components and commands at assigned locations, as directed by leadership.
Manage day-to-day support for end-user devices that provide local or remote access over wired or wireless connections.
Oversee junior technicians and provide status updates on ongoing technical initiatives.
Troubleshoot and resolve technical issues, including software and network connectivity problems.
Conduct application and data migrations resulting from hardware or software IMAC or reinstallation.
Build, configure, and test IT equipment according to standard hardware configurations, software images, procedures, and specific requirements.
Plan, engineer, coordinate, install, and/or manage equipment installations.
Recommend equipment upgrades and replacements in accordance with policies and procedures.
Integrate, test, and verify remote-access hardware and software.
Support approved peripheral devices.
Interface with customers to provide training and resolve service-related issues.
Provide telephony instrument services, including provisioning telephones, configuring and connecting VoIP telephones, changing usernames, enabling or disabling extension mobility, and activating or deactivating telephone features.
Provide IMAC services.
Coordinate with the Enterprise CSD, Site/Local Helpdesk, OEMs, Network, Server, Architecture, Engineering, and requesting organizations.
Conduct pre-installation and site surveys as necessary.
Use Remedy to receive, document, and close tickets, and update management tools as required.
Use available troubleshooting tools such as SCCM, McAfee, InTune, Forescout, Tivoli, and/or Hypori.
Manage day-to-day support for VDI clients.
Integrate, test, and verify VDI client hardware and software with the USSOCOM standard VDI client image.
Recommend upgrades and replacements for hardware and software used by VDI clients.