PC/Printer Field Technician

ESRhealthcare and EXEC STAFF RECRUITERS•West Point, PA

3d•Onsite

About The Position

This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to the Company's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the company's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate PC/Print issues.

Requirements

High School diploma or equivalent
Additional hardware technology training
Strong mechanical aptitude, working with tools and various alignment apparatus
Alignment with customer's business needs while maintaining the company's contractual commitments
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers
May also involve third party software, networks and switches
Able to balance and prioritize multiple activities and issues
Successful cause and effect understanding of financial perspectives on the business
Strong interpersonal verbal/written skills; Especially in person, on a customer site
Attention to detail and commitment to administrative responsibilities
Independent thinking while adhering to standard technological/mechanical and business procedures
Industry/company knowledge that provides solid technology solutions and options to the customer
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations
Highly skilled at prioritization, planning, working independently all within standard policies and business standards
Availability to work both scheduled and unscheduled overtime
Onsite customer facing experience
Technical/mechanical hardware repair experience
Demonstrated technical/mechanical aptitude for learning new technology

Nice To Haves

College preferred
Printer knowledge is a huge plus

Responsibilities

Configuring hardware, software and simple network components
Install, unit repair
Working with escalation personal performing and assisting in technical action plans to remediate PC/Print issues
Educate customers about the technology
Manage critical service events
Interact with multiple levels of both HP and customer management/teams
Understand the financial aspects and business impact of what they deliver
Troubleshoot various hardware problems on printers
Balance and prioritize multiple activities and issues
Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both the company's and the customer's business need are met
Quickly and accurately evaluate a technical situation while managing the operational challenges
Re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations
Participate in assigned work during non-traditional workdays, holidays and shift work