PC Network Support Technician 1 / 2

Northrop Grumman•Palmdale, CA

3d•$43,400 - $85,600•Onsite

About The Position

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 1 / 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location. Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Requirements

High School diploma or equivalent.
Must have a DOD 8570 security certification (examples: Security+ CE or greater).
Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.
Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
High School diploma or equivalent and 2 years additional education and/or related experience. (For Level 2)
Must have a DOD 8570 security certification (examples: Security+ CE or greater). (For Level 2)
Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start. (For Level 2)
Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment. (For Level 2)
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods. (For Level 2)

Nice To Haves

Associate’s degree or greater in IT related field
2 years of experience with IT related hardware in a classified environment.
Current HW and/or SW Vendor Certifications.
Active TS/SCI, SAP/SAR access, or Polygraph.
Security+ CE certification.
Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.
Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
Experience with ticketing systems (ServiceNow, JIRA).

Responsibilities

Exhibits good communication skills, an energetic approach, and patience with customers.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Under supervision, performs the following tasks as assigned.
Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
Possess a technical understanding of service desk and IT Operations fundamentals
Participates in new installations, testing and special projects as needed.
Spend portions of the day away from the desk supporting users and moving equipment.
Raises issues that require senior level attention or involvement.
Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.
Lifts and moves equipment up to 50 pounds.