PC Support Technician

TEKsystems•Renton, WA

6d•$22 - $22•Onsite

About The Position

We are seeking a dependable and customer-focused IT Support Specialist to provide software, desktop, and handheld device support in a fast-paced enterprise environment. This is an excellent opportunity for someone looking to build their IT career while gaining hands-on experience supporting end users and business technology. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and a proven commitment to reliability, attendance, and professionalism.

Requirements

Experience troubleshooting PC hardware and software issues.
Ability to disassemble and reassemble laptops for repair.
Experience with operating system imaging and deployment.
Strong customer service and communication skills.
Ability to work independently with minimal supervision.
Valid driver's license and reliable personal transportation.
Must be able to work onsite five days per week.
Demonstrated reliability, punctuality, and consistent attendance are required.
Must be a U.S. Citizen or Green Card/Permanent Resident.
Ability to pass a drug screening (non-THC) and 7-year background check.

Nice To Haves

CompTIA A+ Certification (or willingness to obtain within one year of hire).
Additional IT certifications such as Google IT Support, Coursera IT, or similar.
Previous help desk, desktop support, or technical support experience.

Responsibilities

Provide phone-based and remote technical support for desktops, laptops, mobile devices, and software applications.
Troubleshoot and resolve hardware, software, imaging, and access-related issues.
Perform laptop hardware repairs and component replacement, including memory, motherboards, and other internal components.
Image and configure systems for deployment.
Communicate effectively with users and internal support teams to resolve technical issues.
Document support activities and maintain accurate records.
Manage multiple priorities while delivering excellent customer service.