PC Support Technician
About The Position
Are you a resourceful problem-solver who enjoys helping people feel confident with technology? Join the Laramie County Library System as a PC Support Technician and use your technical expertise to support the people, tools, and systems that keep library services running. You will work in a collaborative environment where every solved ticket, reliable connection, and helpful training session contributes to better service for staff, patrons, and the community. Make a visible impact: Help staff and patrons access dependable, secure technology every day. Work with varied technology: Install, configure, maintain, inventory, and troubleshoot computers, peripherals, software, networks, and infrastructure devices. Keep learning and improving: Research technology solutions, support long-term planning, and build practical training and guidance for users. Be part of a service-minded team: Collaborate with library staff, patrons, vendors, and consultants to resolve issues and improve operations.
Requirements
- Associate degree from an accredited college or 3 years of relevant experience; and Certification in one or more of the following: CompTIA A+, CompTIA Server+, CompTIA Security+, CompTIA CySA+, Cisco Certified Network Associate (CCNA), Or the equivalent combination of education, experience, and certification.
- Must have a current driver’s license valid in the State of Wyoming or the ability to obtain one within six months.
- Proficiency with a variety of hardware, both old and new, and software programs including word processing, spreadsheets, databases, scheduling and calendaring, communications, internet, etc.
- Above-average troubleshooting skills.
- Working knowledge of Microsoft operating systems and Microsoft Teams.
- Familiarity with infrastructure devices.
- Ability to work quickly under limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks.
- Excellent customer service skills and ability to train all levels of users.
Nice To Haves
- Course work or preparation for professional IT certification.
- Relevant associate-level IT certification.
Responsibilities
- Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
- Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
- Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
- Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
- Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.
- Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.
- Perform other duties as assigned.
Benefits
- LCLS pays 100% of employee contributions to the Wyoming Retirement System, a lifetime pension plan
- LCLS pays 85% of medical and dental premiums and provides $25,000 in employer-paid life insurance
- 13 paid holidays, vacation, sick leave, and one personal day each year
- Vacation for this position starts at three weeks annually and increases with years of service
- Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits
- Access to the Cheyenne-Laramie County Employees Federal Credit Union
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
