PC Network Tech Support 4

Northrop Grumman•San Diego, CA

4d•$72,600 - $121,000•Onsite

About The Position

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our San Diego, CA location.

Requirements

High School diploma and 4 years of relevant experience; OR an Associate’s degree and 2 years of relevant experience; OR a Bachelor’s degree and 0 years of relevant experience is required
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Candidates must meet the U.S. Government 8140 requirements for IT 451 Basic: System Administrator (CompTIA A+ or Network+)

Nice To Haves

Associate’s degree
3 years of experience with IT related hardware in a classified environment
Current HW and/or SW Vendor Certifications
Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph
Security+ CE certification or higher
Proficiency in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell
Experience supporting a VMWare VDI (Virtual Desktop Infrastructure) with thin clients
Experience with Active Directory, configuring user and computer accounts
Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure)
Familiarity with ticketing systems (ServiceNow, JIRA)

Responsibilities

Exhibits good communication skills, an energetic approach, and patience with customers.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Independently, performs the following tasks as assigned.
Works through the ticket queue without intervening management direction (self-motivated).
Possess a technical understanding of service desk and IT Operations fundamentals
Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified or unclassified data spillage incidents.
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
Participates in new installations, testing and special projects as needed.
Spend portions of the day away from the desk supporting users and moving equipment.
Raises issues that require senior level attention or involvement.
Lifts and moves equipment up to 50 pounds.