PC/Network Specialist

Washburn, County of•Shell Lake - Courthouse, WI

1d•Onsite

About The Position

Under direct supervision of the IT Director, this position supports and maintains in-house computer network systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and network performance. The role involves troubleshooting problem areas in a timely and accurate fashion and providing end-user training and assistance where required. This position will be required to be available for regularly scheduled, rotational periods for On Call duties and helps support the Sheriff’s department technology. While the IT Director supervises, many functions are performed independently.

Requirements

Technical knowledge of network protocols, PC hardware and software.
Maintain Microsoft Active Directory.
Strong working knowledge of Microsoft Office 365.
Strong ability to use HyperV virtualization, including setting up new servers and load balancing in the virtual environment.
Hands-on hardware troubleshooting experience.
Strong knowledge of cyber security standards and protocols.
Working technical knowledge of Windows operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, and procedural documentation.
Ability to conduct research into PC issues and products as required.
Working technical knowledge of current network hardware, protocols, and standards.
Understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills, with technical writing abilities.
Ability to conduct research into networking issues and products as required.
Ability to present ideas in user-friendly language.
Self motivated and directed.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must agree to and successfully pass a criminal background check for Law Enforcement security clearance.
Must possess a valid State of Wisconsin driver’s license or have the ability to obtain.
Must be available for On Call duties.
Must be physically capable of moving around office equipment.

Nice To Haves

Bachelor's degree in computer science or related field supplemented by at least 1 year of related experience or; Associate degree from an accredited college or junior college in computer or electronics technology, including networking and supplemented by two years of PC networking and data communication experience and; Any substantial and direct combination of training and experience equivalent to Windows Operating Systems and strong Network experience, Virtual Servers, and using personal computers and servers is highly desirable.

Responsibilities

Support development and implementation of networking projects and new technology installations.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Evaluate and recommend for purchase of networking hardware and software products.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
Maintain servers, including e-mail, print, and backup servers and their associated operating systems, software and security, as well as running Windows updates.
Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs.
Monitor and test network performance and provide network performance statistics and reports.
Receive and respond to incoming calls, and/or e-mails regarding network connectivity problems.
Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
Recommend, schedule, and perform network improvements, upgrades, and repairs.
Practice network asset management, including maintenance of network component inventory.
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
Perform server and security audits.
Perform system backups and recovery.
Investigate suspected policy violations and report them for action.
Respond to help desk inquiries and provide desktop support.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately document instances of hardware failure, repair, installation, and removal.
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Support development and implementation of new computer projects and new hardware installations.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Conduct research on computer products in support of PC procurement and development efforts.
Evaluate and recommend hardware products for purchase.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Provide training and support to end users and staff on computer operation and issues.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Monitor and test PC performance and provide PC performance statistics and reports.
Oversee third-party support and PC equipment vendors.