PC / Network Technician - Part Time

City of Boca Raton•Boca Raton, FL

About The Position

Build Your Future with the City of Boca Raton! At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported. Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed. Apply now and join the city that’s building careers and shaping a stronger tomorrow! General Statement of the Job: The P/C Network Technician is responsible for providing technical support for the City’s information technology equipment by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.

Requirements

Knowledge of Windows computer operating systems
Knowledge of Office software, such as Microsoft Office 2010 or Office 365
Skilled in Enterprise level server backup software
Skilled in Setting up technical classroom equipment such as projectors and/or wireless controllers
Written communication - craft accurate and concise written materials, including emails, reports, and documentation.
Verbal communication - simplify technical principles into language understandable by non-technical audiences.
Ability to organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them
Ability to manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion
Ability to work a flexible work schedule that includes weekdays, weekends and evenings as needed.
Ability to establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public
Associate degree from an accredited college or technical degree in Computer Science or closely related field OR One (1) year of work experience supporting Windows operating systems AND One (1) year of work experience providing end-user support on an enterprise level OR One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level
State of Florida Class “E” driver’s license

Nice To Haves

Bachelor's degree from an accredited college or university in Computer Science or closely related field
Three (3) or more years of direct work experience supporting Windows operating systems is preferred
One or more current certification in: CompTIA A+
CompTIA Network+
CompTIA Security+
Additional four (4) years in lieu of the bachelor’s degree
Additional two (2) years in lieu of an associate degree

Responsibilities

Responds to helpdesk requests for computer hardware and printing problems
Responds to helpdesk requests to install or configure software for computers and laptops
Performs routine helpdesk functions such as password resets, software upgrades on City computers
Disseminates documentation as needed to assist users
Identifies and troubleshoots issues and provides resolution
Monitors system activities and takes appropriate action to minimize employee down time
Related duties as assigned