PBX Operator - Communications
About The Position
The PBX Operator – Communications supports hospital-wide communication at Desert Valley Hospital in Victorville, California. The role manages incoming calls through the hospital switchboard, overhead paging, visitor assistance, and emergency communications. The operator greets and directs patients, visitors, and guests, monitors hospital alarms, and follows hospital emergency-code policies and procedures while providing professional, responsive customer service in a fast-paced environment. This is a per-diem position with varied shifts. The listed compensation is $23.00 per hour; the posting also notes that the precise starting compensation is determined during applicant selection based on factors such as skills, applicable experience, education, credentials, and licensure.
Requirements
- High school diploma or equivalent.
- Previous experience in an office or receptionist role.
- Effective written and verbal communication and interpersonal skills.
- Ability to multitask and prioritize needs to meet required timelines.
- Analytical and problem-solving skills.
Nice To Haves
- Previous PBX experience.
- Customer service experience.
- Spanish-speaking ability.
Responsibilities
- Answer and route incoming calls through the hospital switchboard.
- Manage overhead paging and hospital communications.
- Greet and direct patients, visitors, guests, and other people to the appropriate departments.
- Monitor hospital alarms and follow hospital emergency-code policies and procedures.
- Provide professional, responsive customer service while handling multiple priorities.
- Communicate effectively with the population served.
Benefits
- Flexible per diem scheduling with varied shifts.
- Professional development opportunities.
- Supportive and collaborative hospital environment.
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What This Job Offers
Education Level
High school or GED
